VIP Lounge Representative - Mandalay Bay

MGM Resorts International; Las Vegas (NV); On-site; USD 26,000 - 37,000; Full time

Benefits offered by this job

Wellness incentive programs

Discounts on hotel, food, retail and合作

Free meals in employee dining room

Free parking on and off shift

Health & Income Protection benefits

Professional and personal development

Volunteer opportunities

Job summary

MGM Resorts International in Las Vegas is seeking a VIP Lounge Representative for Mandalay Bay. You will greet guests warmly at check-in and help create a seamless, memorable experience from arrival through departure.

Responsibilities include managing VIP check-in/out, reconciling guest bills with casino hosts, posting charges, handling payments, and opening/closing the VIP lounge with reports and room assignments. 21+ and prior guest service or concierge experience are preferred.

Qualifications

• Prior relevant guest service experience.
• Prior relevant Front Desk or Concierge experience is preferred.
• High School Diploma or GED.
• Must be 21 years of age or older.

Responsibilities

• Ensure the VIP check-in/out process is efficient and flawless while facilitating an excellent working relationship between the property and the guest.
• Resolve guest bills with casino hosts for any additional food, beverages, or show tickets.
• Ensure correct charges and credits are posted, collect payments, handle cash and credit transactions, and balance all cash and cash equivalents.
• Open the VIP lounge daily by following department standards, including running Opera reports for guest arrival and departure information, and assigning rooms for VIP arrivals.
• Close the VIP lounge daily by following department standards, including ensuring guest rooms are assigned, amenities sent, taking prepared keys to the front desk, running next day arrival reports, and locking the VIP lounge.

Skills

Guest service experience

Front desk/concierge experience

Education

High School Diploma or GED

Tools

Opera

Job description

Las Vegas, Nevada

THE JOB:

At Mandalay Bay, the guest experience begins with you. As a VIP Lounge Representative, your warm and personable approach sets the tone the moment guests arrive. Whether it’s a seamless check‑in or a thoughtful interaction, your dedication to making every moment special leaves a lasting impression, and one they’ll remember long after their stay.

THE STARTING RATE:

$22.50/Hour

THE DAY‑TO‑DAY:

• Ensure the VIP check‑in/out process is efficient and flawless while facilitating an excellent working relationship between the property and the guest.
• Resolve guest bills with casino hosts for any additional food, beverages, or show tickets.
• Ensure correct charges and credits are posted, collect payments, handle cash and credit transactions, and demonstrate responsibility in balancing all cash and cash equivalent transactions using property cash handling procedures.
• Open the VIP lounge daily by following department standards, including but not limited to: running Opera reports for guest arrival and departure information, and assigning rooms for VIP arrivals.
• Close the VIP lounge daily by following department standards, including but not limited to: ensuring guest rooms are assigned, amenities sent, take prepared keys to the front desk, run next day arrival reports, forwarding phones and locking the VIP lounge.

THE IDEAL CANDIDATE:

• Prior relevant guest service experience
• Prior relevant Front Desk or Concierge experience is preferred
• High School Diploma or GED
• Must be 21 years of age or older

THE PERKS & BENEFITS:

• Wellness incentive programs to help you stay healthy physically and mentally
• Access to company hotel, food and beverage, retail, and entertainment discounts as well as discounts with company partners on things like travel, electronics, online shopping, and more
• Free meals in our employee dining room
• Free parking on and off shift
• Health & Income Protection benefits (for eligible employees)
• Professional and personal development through programs and networking opportunities as well as volunteer opportunities in the community

VIEW JOB DESCRIPTION: https://mgmresorts.marketpayjobs.com/ShowJob.aspx?EntityID=2&jobcode=12858

Are you ready to JOIN THE SHOW?

At MGM Resorts, we exist to entertain the human race and provide an unforgettable escape. From delivering excellence for our guests to building and sustaining our communities, you can join our diverse teams of world‑class talent and thrive in our collaborative environment. Our iconic MGM Resorts brands offer everyone a wide variety of exciting career opportunities with access to unlimited growth. Be part of a unique world filled with anticipation, entertainment and unparalleled experiences — combined with competitive rewards and exclusive perks. Together, we will use our meaningful relationships to continue to build our authentic culture. We know the importance of respecting each other’s differences. We embrace and leverage our diversity to achieve best‑in‑class experiences and create stronger ties with our employees, guests, suppliers and community partners. We stay committed to taking strong, principled stands on equality to better unify our world.

MGM Resorts International develops, builds and operates unique destination resorts designed to provide a total resort experience, including first‑class accommodations and dining, world‑class entertainment, state‑of‑the‑art meeting and convention facilities, and high‑quality retail and gaming experiences. We know the importance of respecting each other’s differences. We embrace and leverage our diversity to achieve best‑in‑class experiences and create stronger ties with our employees, guests, suppliers and community partners. We stay committed to taking strong, principled stands on equality to better unify our world. MGM Resorts International believes in providing opportunity for every employee to grow, develop and succeed in a work environment where you can be your best. We encourage you to explore our job opportunities.

If you are an individual with a disability and need a reasonable accommodation for any part of the application process, or in order to perform the essential functions of a position, please contact us at [e-mail]

We are an Equal Opportunity Employer. We are also committed to protecting the privacy of visitors to our employment application site, including the protection of any personal information provided to us.

For more information about MGM Resorts International, including our privacy policy and commitment to diversity and inclusion, please visit http://www.mgmresorts.com/careers. For California residents, also see our California Privacy Notice that describes the categories of personal information and sensitive personal information we collect and provides certain details about our processing of that information.