Slots Floor Supervisor

Caesars Entertainment; South Lake Tahoe (CA); On-site; USD 50,000 - 75,000; Full time

Job summary

Caesars Entertainment’s Harrah’s/ Caesars Republic Lake Tahoe location seeks a guest-focused leader to build a high-performing team and ensure top-notch service. The role entails mentoring staff, managing performance, and promoting loyalty programs while upholding policy and security standards.

The position emphasizes teamwork across departments, accurate handling of monetary transactions, and proactive problem-solving in a dynamic casino environment near Lake Tahoe.

Qualifications

• High school diploma or equivalent required; college degree preferred.
• Previous guest contact and supervisory experience preferred.
• Fluent in English with strong interpersonal and guest service skills.
• Ability to interact with tact and discretion; strong problem-solving abilities.
• Proficiency handling monetary transactions with accuracy.

Responsibilities

• Develops an environment that creates excitement for guests and promotes a highly skilled workforce.
• Hires, trains, motivates, evaluates, and supervises assigned personnel; coaches for success.
• Builds customer loyalty and promotes Caesars Rewards program; handles guest issues.
• Ensures compliance with Government, Corporate, Property, and Department policies and procedures.
• Communicates effectively with all levels of the organization; promotes teamwork between shifts and departments.
• Analyzes casino related screens and reports to make decisions on comps, credit, and disputes.
• Maintains security of company funds and inventory logs; oversees accurate record-keeping.

Skills

Customer service

Supervisory experience

Training and mentoring

Team leadership

Interpersonal skills

Communication

Problem-solving

Cash handling

Data entry

English literacy

Education

High School Diploma or equivalent

College Degree preferred

Tools

Windows

Word

Excel

Job description

The incumbent in this position is responsible for developing an environment that creates excitement for guests and team members, promoting and retaining a highly skilled work force.

• Responsible for actively building and retaining customer relations and acts as a mentor to team members in order to provide superior customer service.
• Hires, trains, motivates, evaluates, and supervises assigned personnel; coaches for success and continuing improvement of team member skills.
• Builds customer loyalty, effectively handling problem situations, and promoting the Caesars Rewards program.
• Knows and ensures compliance with all Government, Corporate, Property, and Department policies and procedures.
• Communicates effectively with all levels of the organization.
• Promotes an environment of teamwork by ensuring understanding, cooperation, and consistency between shifts and departments.
• Analyzes casino related computer screens and reports to make appropriate decisions regarding guests’ comps, credit, and disputes.
• Uses basic knowledge of computer programs, i.e. Windows, Word, Excel, to complete forms and enter data.
• Ensures security of company funds and properties by observing individuals and maintaining accurate records and inventory logs.
• Approves jackpot payoffs up to and including $100,000.
• Maintains awareness for possible slot cheating and/or suspicious activities.

• High School Diploma or equivalent; College Degree preferred
• Previous work experience in a guest contact position
• Previous supervisory experience preferred
• Previous experience in Slot Operations preferred
• Literate, fluent, and easily understood in English
• Strong interpersonal and guest service skills
• Ability to interact with tact and discretion
• Able to handle numerous monetary transactions with a high degree of accuracy
• Basic data entry/computer skills to enter information to computerized forms
• Ability to monitor/respond to visual and audio cues
• Must be able to take direction
• Good communication skills, both verbal and written
• Good interpersonal skills, with emphasis in relationship building
• Good problem-solving skills
• Good customer service skills, both internal and external
• Ability to handle difficult situations with courtesy and professionalism
• Literacy in various computer systems
• Proficiency with the use of “Machine Keys”
• Good leadership skills
• Ability to uphold and demonstrate the highest level of integrity in all situations and recognize standards required by a regulated business
• Acts as a role model to other Team Members and always presents oneself as a credit to Caesars Entertainment and encourages others to do the same.
• Adheres to all regulatory, company and department policies and procedures

ADDITIONAL REQUIREMENTS

• Must be able to sit, stand or walk for long periods of time
• Visual and auditory range must include immediate environment
• Ability to lift and carry 30 pounds, occasionally up to 60
• Mobility to move about casino floor quickly
• Ability to monitor/respond to visual and audio cues
• Must have the manual dexterity to operate a computer and other necessary equipment
• Must have the ability to push, pull, reach, bend, twist, stoop, and kneel
• Positions that have contact with the public require the ability to work in a noisy
  environment and may be exposed to guests who use tobacco products. Also, non-public contact positions may be required to enter public areas from time to time, in connection with their duties, and may be subject to the same environment.

At Harrah’s and Caesars Republic Lake Tahoe, we want you as a partner in a win-win relationship. We want you to maximize your skills and talents to become the best you can be in your chosen field. We are proud to be one of the leaders in the hospitality business. One of the reasons our resorts have consistently received 4-Star and 4-Diamond Awards is because of the friendly, top quality people we hire to serve our guests.

Harrah’s and Caesars Republic Lake Tahoe are located on the south shore of magnificent Lake Tahoe, America’s largest alpine lake and number one vacation destination. Visitors are drawn to Lake Tahoe’s year round recreation, which includes skiing and snowboarding in the winter months and hiking, fishing, mountain biking, golf kayaking, sailing and a plethora of other recreation opportunities in the spring, summer and fall. Add to this, the lively, round-the-clock gaming and indoor entertainment, world-class amenities, which include two heated pools , a full-service health spa, various restaurants, including the world renowned, Hell’s Kitchen, 1,254 rooms and suites plus excellent guest service, and you can understand why Harrah’s & Caesars Republic are popular choices for travelers and vacationers throughout the year.
Besides living in one of the Earth’s most beautiful locations you will join a company that understands how to treat employees. As an industry leader, Harrah’s believes a successful company starts with satisfied employees. Whether it’s professional advancement or personal recognition, Harrah’s provides accolades and incentives as you move along your career path.