Assistant Manager - Slots

Caesars Entertainment; South Lake Tahoe (CA); On-site; USD 65,000 - 90,000; Full time

Job summary

Harrah’s and Caesars Republic Lake Tahoe seeks a Graveyard Slot Operations Supervisor to lead the graveyard team, promote guest service, manage daily reporting and Title 31 paperwork, and own the shift. You will coach attendants, ensure policy adherence, and resolve issues on the floor.

The role requires college education preferred, 5+ years in supervision, strong leadership and communication, solid MS Word/Excel skills, and a proven track record in guest service, operations, and staff

Qualifications

• College Education preferred.
• Minimum of 5 years in a Supervisory or Management position.
• Strong leadership skills.
• Strong communication skills (written, verbal and presentation).
• Strong computer skills working with MS Word, MS Excel, SDS, STC and HETCMS.
• Strong Guest Service skills.
• Strong project management (managing execution) skills.

Responsibilities

• Monitors all departments on an assigned shift to ensure seamless guest service.
• Promotes guest development and works to improve player and employee satisfaction in all areas.
• Handles customer concerns.
• Maintains the highest standard of customer service in integrity in the Slot department.
• Develops, guides, and coaches personnel in proper behaviors and the performance of their duties.
• Trains Slot Attendants and Supervisors on proper policy, procedures and internal controls.
• Consistently implements all casino procedures relating to Slot operations.
• Administers Evaluations, Performance Reviews and Merit Compensation within the established guidelines.
• Maintains work schedules for assigned personnel; recommends or implements changes in staffing levels and / or operational procedures.
• Witness and verify jackpot amounts and wallet “Count In / Out”.
• Assists in managing the hiring, promotions, training, demotion and separation decisions.
• Available and willing to work any change in hours deemed necessary to meet business levels.
• Takes ownership of all projects or special assignments as assigned by the Director of Slot Operations, to ensure organizational effectiveness.
• Demonstrate exceptional leadership skills and the ability to develop a highly engaged staff using GGR format and resources.
• Displays leadership by role modeling, guiding and mentoring employees to the best of their abilities.

Skills

Leadership

Communication

Project management

Guest Service

MS Word

MS Excel

Staff development

Education

College Education preferred

Tools

MS Word

MS Excel

SDS

STC

HETCMS

Job description

The person selected for this position will be responsible for the graveyard Slot Operations team. They will lead their team in performing all duties and guide team members in promoting guest service. They are also responsible for daily reporting and Title 31 paperwork. They will take ownership of his shift and handle problems as they arise.

• Monitors all departments on an assigned shift to ensure seamless guest service.
• Promotes guest development and works to improve player and employee satisfaction in all areas.
• Handles customer concerns.
• Maintains the highest standard of customer service in integrity in the Slot department.
• Develops, guides, and coaches personnel in proper behaviors and the performance of their duties.
• Trains Slot Attendants and Supervisors on proper policy, procedures and internal controls.
• Consistently implements all casino procedures relating to Slot operations.
• Administers Evaluations, Performance Reviews and Merit Compensation within the established guidelines.
• Maintains work schedules for assigned personnel; recommends or implements changes in staffing levels and / or operational procedures.
• Witness and verify jackpot amounts and wallet “Count In / Out”.
• Assists in managing the hiring, promotions, training, demotion and separation decisions.
• Available and willing to work any change in hours deemed necessary to meet business levels.
• Takes ownership of all projects or special assignments as assigned by the Director of Slot Operations, to ensure organizational effectiveness.
• Demonstrate exceptional leadership skills and the ability to develop a highly engaged staff using GGR format and resources.
• Displays leadership by role modeling, guiding and mentoring employees to the best of their abilities.

• College Education preferred.
• Minimum of 5 years in a Supervisory or Management position.
• Strong, proven leadership skills.
• Strong communication skills (written, verbal and presentation).
• Strong computer skills working with MS Word, MS Excel, SDS, STC and HETCMS.
• Strong Guest Service skills.
• Strong project management (managing execution) skills.
• Professional attitude and consistently sets the proper examples.
• Achieves excellent CSA results.
• Achieves excellent turnover results.
• Achieves excellent employee survey results.
• Visual and auditory ranges must include immediate area
• Mobility to move easily around casino floor and in office

At Harrah’s and Caesars Republic Lake Tahoe, we want you as a partner in a win-win relationship. We want you to maximize your skills and talents to become the best you can be in your chosen field. We are proud to be one of the leaders in the hospitality business. One of the reasons our resorts have consistently received 4-Star and 4-Diamond Awards is because of the friendly, top quality people we hire to serve our guests.

Harrah’s and Caesars Republic Lake Tahoe are located on the south shore of magnificent Lake Tahoe, America’s largest alpine lake and number one vacation destination. Visitors are drawn to Lake Tahoe’s year round recreation, which includes skiing and snowboarding in the winter months and hiking, fishing, mountain biking, golf kayaking, sailing and a plethora of other recreation opportunities in the spring, summer and fall. Add to this, the lively, round-the-clock gaming and indoor entertainment, world-class amenities, which include two heated pools , a full-service health spa, various restaurants, including the world renowned, Hell’s Kitchen, 1,254 rooms and suites plus excellent guest service, and you can understand why Harrah’s & Caesars Republic are popular choices for travelers and vacationers throughout the year.

Besides living in one of the Earth’s most beautiful locations you will join a company that understands how to treat employees. As an industry leader, Harrah’s believes a successful company starts with satisfied employees. Whether it’s professional advancement or personal recognition, Harrah’s provides accolades and incentives as you move along your career path.