Slots Concierge & Guest Experience Specialist

Resorts World Las Vegas; Las Vegas (NV); On-site; USD 36,000 - 54,000; Full time

Job summary

Resorts World Las Vegas seeks a Gaming Concierge to be the face of guest service on the casino floor, focusing on slots. You will welcome guests, enroll players into Genting Rewards, process jackpots, perform minor maintenance, and assist with guest requests to promote game play.

You will serve as an ambassador for Resorts World and Genting Rewards, answering questions, completing necessary forms, maintaining a currency bank for jackpots, and coordinating with Cage, F&B, EVS, and Security to

Qualifications

• Excellent customer service skills and a positive attitude.
• Strong cash handling and basic math abilities.
• Clear communication in English, both spoken and written.

Responsibilities

• Circulate through assigned area, respond quickly to slot machine calls and guest requests.
• Provide excellent, personalized guest service with a friendly demeanor.
• Assist guests with slot-related questions, payouts, and Genting Rewards enrollment.

Skills

Customer service

Cash handling

Communication skills

English proficiency

Education

High School Diploma or equivalent

Job description

Resorts World Las Vegas seeks a Gaming Concierge to be the face of guest service on the casino floor, focusing on slots. You will welcome guests, enroll players into Genting Rewards, process jackpots, perform minor maintenance, and assist with guest requests to promote game play.

You will serve as an ambassador for Resorts World and Genting Rewards, answering questions, completing necessary forms, maintaining a currency bank for jackpots, and coordinating with Cage, F&B, EVS, and Security to