Slots Assistant Shift Manager — Guest Experience Leader

Live! Casino & Hotel Louisiana; Bossier City (LA); On-site; USD 42,000 - 64,000; Full time

Job summary

Live! Casino & Hotel Louisiana is seeking a Slots Assistant Shift Manager for Bossier City to oversee the Guest Services team on the slot floor, ensuring an exceptional guest experience and strict adherence to regulatory controls.

You will coordinate promotions, assist with jackpots, and manage staff performance on shift. The role requires supervisory experience in a casino environment, 21+ years old, and the ability to work in a smoking and alcohol-influenced setting.

Qualifications

• 3–5 years in Slots or casino gaming areas
• 1–3 years in a supervisory role
• Bachelor’s degree or equivalent work experience
• Ability to obtain licensure as required by state gaming authorities
• Must be 21 years or older
• Able to work in smoking and alcohol environment

Responsibilities

• Supervises Guest Services staff on assigned shift.
• Ensure flawless guest experience on slot floor and Live! Rewards Player’s Club.
• Plan, set up and execute contests and promotions.
• Assist with jackpots payments and machine malfunctions.
• Address guest issues courteously and resolve complaints.
• Maintain labor standards within budget.
• Prepare shift reports and ensure cross-shift communication.
• Ensure compliance with internal controls and gaming regulations.
• Hire, train and manage staff per standards.
• Support departmental financial performance.

Skills

MS Office proficiency

Analytical thinking

Problem solving

Time management under pressure

Flexibility with schedule

Calm under interruptions

Attention to detail

Casino environment exposure

Smoking environment tolerance

Education

Bachelor's degree or equivalent

Job description

Live! Casino & Hotel Louisiana is seeking a Slots Assistant Shift Manager for Bossier City to oversee the Guest Services team on the slot floor, ensuring an exceptional guest experience and strict adherence to regulatory controls.

You will coordinate promotions, assist with jackpots, and manage staff performance on shift. The role requires supervisory experience in a casino environment, 21+ years old, and the ability to work in a smoking and alcohol-influenced setting.