Casino Guest Services Shift Lead

Live! Casino & Hotel Louisiana

Bossier City (LA)

Vor Ort

USD 25.000 - 39.000

Vollzeit

14 Tage+

Eine vollständige Bewerbung in einer Minute

Maßgeschneiderter Lebenslauf und Anschreiben – versandbereit.

Schaffe es an den ATS-Filtern vorbei

Zusammenfassung

Live! Casino & Hotel Louisiana is seeking a Slots Assistant Shift Manager in Bossier City to supervise slot floor staff and drive guest service excellence on shift. You will coordinate with departments, plan promotions, and support casino operations while ensuring compliance with gaming regulations.

The role requires prior slot department supervision experience and a four-year degree or equivalent work history, with ability to work in a busy, smoking environment.

Qualifikationen

Must be 21 years or older.
Three to five years of experience within Slot department or gaming areas of a casino.
One to three years of experience as a supervisor.
A four year degree in related fields or equivalent work experience.
Must be able to work in alcohol and smoking environment.
Must secure and maintain licensure as required by regulatory entities.

Aufgaben

Supervises and leads Guest Services Leads and team members on assigned shift.
Ensure guest experience on the slot floor and Live! Rewards Player’s Club.
Plan, set up and execute contests and promotions; own marketing events.
Assist with payment of jackpots and machine malfunctions.
Address guest issues courteously and proactively.
Ensure labor standards and budget compliance on shift.
Write and submit shift reports; ensure cross-shift communication.
Comply with internal controls and state gaming regulations.
Hire, train and manage staff per standards.
Extend complementary services per comp matrix.
Control and reduce loss time injuries.
Participate in management of departmental financials.

Ausbildung

Bachelor's degree or equivalent

Tools

MS Office

Jobbeschreibung