Slot Technician: Troubleshooter & Team Mentor

PENN Entertainment, Inc.; Maryland; On-site; USD 55,000 - 75,000; Full time

Job summary

PENN Entertainment, Inc. is seeking a Slot Performance Supervisor to lead slot operations for the assigned shift and promote guest development.

You will coordinate interdepartmental communication, mentor technicians, and manage workflow to meet business needs while ensuring customer satisfaction. The role requires strong troubleshooting skills, excellent English communication, and the ability to operate within regulatory and internal control standards.

Qualifications

• High school diploma or equivalent.
• Experience with electronic/mechanical troubleshooting and test equipment.
• Excellent interpersonal and communication skills in English.

Responsibilities

• Oversee Slot Performance for assigned shift and promote guest development.
• Coordinate cross-department communication and mentor technicians.
• Manage shift workflow to meet business demands and ensure customer satisfaction.
• Ensure daily operations comply with regulatory, internal controls, and policies.
• Perform technician duties during the shift as needed.
• Present a professional image and encourage teamwork and accountability.

Skills

Troubleshooting

Electronic test equipment

Interpersonal skills

English fluency

Education

High school diploma

Job description

PENN Entertainment, Inc. is seeking a Slot Performance Supervisor to lead slot operations for the assigned shift and promote guest development.

You will coordinate interdepartmental communication, mentor technicians, and manage workflow to meet business needs while ensuring customer satisfaction. The role requires strong troubleshooting skills, excellent English communication, and the ability to operate within regulatory and internal control standards.