Slot Technician - Slot Operations

Hard Rock International; Gary (IN); On-site; USD 40,000 - 60,000; Full time

Job summary

Hard Rock International is seeking a Slot Technician I to diagnose and repair slot machines, with minimal supervision. You will handle mechanical and electronic aspects, perform upgrades, and assist junior technicians while ensuring compliance with Indiana gaming regulations.

The role emphasizes customer service, precise diagnostics, and maintaining equipment on the casino floor, with regular shifts including holidays and weekends.

Qualifications

• High school diploma or equivalent.
• Good communication skills.
• Basic computer skills.
• Electronic background or 2+ years in slot operations.
• 2+ years in Gaming Industry or equivalent customer service environment.

Responsibilities

• Analyze and respond to customer service related issues.
• Repair and maintain component level electronic circuitry in gaming devices.
• Install and remove gaming devices.
• Perform day-to-day preventative maintenance; troubleshoot ticket-in ticket-out systems.
• Assist in game conversions and firmware upgrades.

Skills

Excellent communication

Electrical/electronics

Computer literacy

Customer service

Teamwork

Education

High school diploma or equivalent

Electronics background or related training

Job description

Our team members are the key to our company’s success, and their health and well‑being, as well as that of their families, is very important to us. We offer a comprehensive benefits package that allows our team members stay healthy, plan for their future and maintain a healthy work‑life balance. Benefits may vary with employment status. To see our fill list of Team Member Benefits please visit our career site: www.gotoworkhappy.com/benefits.

Job Description: POSITION SUMMARY: The Slot Technician is responsible for performing a wide variety of diagnoses and repairs of slot machines, with infrequent assistance; possesses extensive knowledge of both mechanical and electronic aspects of slot machine repair; provides training or assistance to lesser experienced technicians.

ESSENTIAL FUNCTIONS: (These functions are intended as a general illustration of the work performed in this job classification and are not all inclusive for this position)

• The Slot Technician I will analyze and respond to a variety of customer service related issues.
• Technicians are responsible for the repair and maintenance of component level electronic circuitry in gaming devices.
• Responsible for the installation and removal of gaming devices.
• Daytoday preventative maintenance; troubleshoots ticket-in ticket-out and coin machines; performs hopper tests; clears coin jams and bill validator jams.
• Assists in game conversions and firmware upgrades.
• Investigates and verifies any ticket issues.
• Maintains inventory of supplies needed to perform job function.
• Maintains and calibrates currency validators, executes machine moves, game conversions, installations, and floor upgrade of current ticket-in ticket out products.
• Responsible to investigate device malfunctions of various gaming devices and clears coin bill and coin jams.
• Performs the day to day repair and preventative maintenance of all slot machines.
• Performs other duties as deemed necessary by Management.
• Perform work regularly, predictably and in a professional manner.
• Responsible for cleaning and sanitizing work and public spaces.
• Other duties as assigned.
• Perform work regularly and adheres to all Indiana Gaming Regulations.

NON-ESSENTIAL JOB FUNCTIONS

• Attend seminars when needed.

EDUCATION AND /OR EXPERIENCE REQUIREMENTS

• Must have high school diploma or equivalent.
• Must have good communications skills.
• Must have basic computer skills.
• Must have electronic background or minimum two‑year experience in slot operations.
• Must have two (2) or more years’ experience in the Gaming Industry or an equivalent customer service environment.

ADDITIONAL REQUIREMENTS

• Must obtain and maintain all licenses / certifications per Federal, State, and Indiana Gaming Commission.
• Must successfully pass background check.
• Must successfully pass drug screening.
• Must be twenty‑one (21) years of age.
• Must be able to work holidays and weekends, as well as flexible shifts and/or unusual hours.
• Prior experience in the Gaming industry strongly preferred.

KNOWLEDGE OF

• Pertinent federal, state, and local laws, codes, and regulations.
• Team Leadership and motivational skills
• Electronics at the circuit board level.
• Technical experience and training with slots.
• Electronic and computer programming.

ABILITY TO

• Deliver a service level which creates an atmosphere that makes our guests want to return, giving each guest a positive, memorable entertainment experience.
• Routinely go above and beyond in the accomplishment of position responsibilities to play a role in the achievement of organizational goals.
• Present an image of excitement, enthusiasm, and outgoing personality, while being able to project a professional appearance.
• Communicate clearly and concisely, both orally and in writing.
• Interpret and explain policies and procedures.

This position spends time on the casino floor and is subject to varying levels of crowds and noise, and the severity of which depends upon guest volume. Consistently communicate effectively with guests, as well as all levels of team members. Observe and direct actions of subordinates/trainees. Inspect and maintain areas for which responsible. Review and comprehend all necessary documentation. Use all machine test equipment.

The above information on this description has been designed to indicate the general nature and level of work performed by team members within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of team members assigned to this job.

The Team Member understands that employment with the Company is at‑will and that no express and/or implied contract of employment exists unless it is in writing and signed by your Department Head. The Team Member further understands that conditions may require the Company to modify this Job Description and that the Company reserves the right to exercise its discretion to make such changes.

Be Iconic represents the roots of our culture. The Seminole Tribe of Florida remains the only unconquered tribe in the United States of America. The Tribe established Seminole Gaming in 1979, when it opened the first high‑stakes bingo hall in the United States. Building on its rich heritage of courageous and groundbreaking achievements, the Seminole Tribe of Florida acquired Hard Rock International in March 2007—the first transaction of its kind by a Native American tribe. Today, Hard Rock International remains one of the most globally recognized companies in the world, with Hard Rock Hotel, Casino, Cafe and Rock Shop® venues in over 74 countries. With the continued growth of Seminole Gaming and Hard Rock International, Seminole Hard Rock Support Services was created to support all of our brands and lines of business. With the largest global footprint in the hospitality industry for over 50 years, our number‑one job is to bring fun and excitement to our team members and our guests!