Slot Technician I: Casino Machine Maintenance & Support

Wind Creek Hospitality; East Hazel Crest (IL); On-site; USD 31,000 - 38,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

401(k) with company match

Paid time off

Shift differential pay

Discretionary quarterly bonus

Job summary

Wind Creek Hospitality is seeking a Slot Technician I to maintain the operational order of all gaming machines and related equipment. You will inspect, test, and service slot machines, ensuring rapid response to service calls and adherence to internal controls.

The role requires lifting, working odd hours, and potential travel for training, with a base pay range and comprehensive benefits for full-time staff in Illinois.

Qualifications

• High School diploma or GED required.
• Must be twenty-one (21) years of age or older.
• One (1) year experience in a casino Gaming or casino IT department– required.
• OR one (1) years’ experience working with computers or electronics– required.
• Must be able to lift and maneuver at least 50 lbs
• Must be able to lift a minimum of 150 pounds using a dolly
• Must successfully pass job interview, including a guest service audition
• Willing and able to work odd or irregular hours including nights, weekends, and holidays
• Willing to travel and participate in training as recommended or required
• Must have an Occupational License (or the ability to obtain and maintain a license) pursuant to the Illinois Gaming Act and remain in good standing with the Illinois Gaming Board as a requirement for this position.
• Willing and able to work in a smoke/secondary smoke environment

Responsibilities

• Reviews and analyzes reports related to slot equipment performance
• Prepares and tests slot machines
• Maintains a sense of urgency in responding to calls for assistance or when dispatched
• Conducts scheduled preventive maintenance on all assigned slot machines
• Moves and installs slot machines as needed
• Researches and diagnoses game equipment malfunctions
• Troubleshoots, reads meters, and performs regular maintenance
• Communicates all information to fellow Technicians and Game Management
• Takes initiative to ask for and offer help to guests, co-associates and management
• Works closely with Vendor Technicians
• Adheres to Internal Controls (ICs), Company and Departmental Expectations
• Helps maintain a working inventory of parts and supplies
• Perform the duties and responsibilities associated with the Illinois Gaming Board Statewide Voluntary Self-Exclusion Program
• Other duties & responsibilities as assigned

Education

High School diploma or GED

Job description

Wind Creek Hospitality is seeking a Slot Technician I to maintain the operational order of all gaming machines and related equipment. You will inspect, test, and service slot machines, ensuring rapid response to service calls and adherence to internal controls.

The role requires lifting, working odd hours, and potential travel for training, with a base pay range and comprehensive benefits for full-time staff in Illinois.