Slot Technician (FT)

Hollywood Casino Perryville; Perryville (MD); On-site; USD 21,000 - 30,000; Full time

Job summary

Hollywood Casino Perryville in Perryville, MD is seeking a Slot Performance Supervisor to manage slot operations on shift and promote guest development. The role requires hands-on electronic/mechanical troubleshooting and strong decision-making under pressure.

You will coordinate cross-department workflows, ensure regulatory compliance, and mentor technicians while delivering excellent service. The starting pay is $18.50 per hour, with benefits and growth opportunities offered by PENN

Qualifications

• High school diploma or equivalent required.
• Experience with electronic/mechanical troubleshooting.
• Excellent interpersonal and communication skills in English.
• Ability to stay composed in stressful situations and work with guests and coworkers.

Responsibilities

• Oversee slot performance during assigned shift to support guest development.
• Maintain cross-department communication, guide teamwork, and mentor technicians.
• Coordinate workflow on shift to meet business demands and customer satisfaction.
• Ensure operational integrity and compliance with regulations and policies.
• Perform technician duties during shift.
• Present a professional image and lead by example.
• Handle related duties as assigned.

Skills

Electronic/mechanical troubleshooting

Interpersonal skills

Oral and written English communication

Stand/walk for shift

Cues listening/responding

Education

High school diploma or equivalent

Tools

Electrical test equipment

Job description

WE’RE CHANGING ENTERTAINMENT. COME JOIN US.

We’re always looking for talent that believes in having fun. At PENN Entertainment, you’ll get to be a part of an exciting industry, where the days and nights are fast paced. You’ll work with an incredibly diverse set of coworkers driven by their enthusiasm for helping people find and have more fun. You’ll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities.

Initial placement within the salary range is based on an individual's relevant knowledge, skills, and experience. Base salary is just one component of our competitive Total Rewards package, which includes wellness programs designed to support our team members' financial, physical, and mental well-being. Specific benefits—such as day-one medical coverage, 401(k) matching, and annual performance bonus—may vary by position. Paid time off is earned according to the local policy and increases with the length of employment.

WE LOVE OUR WORK.

• Responsible for Slot Performance operation for assigned shift for the company while promoting internal and external guest development
• Maintains communication between departments, promotes guidance for teamwork, encourages employee ideas and feedback, and mentors and instructs technicians
• Responsible for coordinating work flow during shift to meet business demands and ensure customer satisfaction
• Responsible for the overall integrity of daily operations, ensures compliance with all regulatory, internal control, and policies and procedures
• Performs technician job responsibilities throughout shift
• Presents oneself as a credit to the Company and encourages others to do the same
• Performs all other related and compatible duties as assigned

BRING US YOUR BEST.

• High school diploma or equivalent
• Electronic/mechanical troubleshooting and use of electronic test equipment experience required (ex: board testers, multi-meters, o-scopes)
• Ability to respond calmly and make rational decisions in stressful situations with co-workers, guests and vendors
• Must possess excellent interpersonal skills.
• Good oral and written communication skills, must be fluent and literate in English
• Ability to stand and walk for entire shift and mobility to move easily around entire property
• Must be able to listen and respond to visual and aural cues.
• Must be able to tolerate areas containing second hand smoke, varying noise and temperature levels, illumination, vibration, crowds, and air quality
• Must acquire all necessary skills for Slot Performance Supervisor in which successful completion of Superlap is required
• Physically mobile with reasonable accommodations including ability to push, pull, carry and lift up to 25 lbs., and the ability to push, pull, reach, bend, twist, stoop, stack, crouch, kneel and balance when performing job duties in varying work areas such as confined spaces

STAY IN THE GAME. FOLLOW US.

We’ve grown to become the leading provider of integrated entertainment, sports content, and casino gaming experiences thanks to our 43 destinations across North America, online sports betting and iCasino via theScore Bet Sportsbook and Casino®.

Being an industry leader means more than being a purveyor of fun. We are also committed to values like diversity and sustainability — for our community, our team members, our vendors, and our planet.

We're changing entertainment. Follow us.

Equal Opportunity Employer

STARTING SALARY

$18.50 per hour