Dual Rate Casino Operations Shift Manager

Granite State Gaming & Hospitality; Hampton (NH); On-site; USD 60,000 - 75,000; Full time

Job summary

A gaming and hospitality company in New Hampshire is seeking experienced Dual Rate Shift Managers/Floor Supervisors to manage casino operations. Responsibilities include overseeing table games, ensuring compliance with gaming regulations, delivering exceptional guest service, and supervising team members. The ideal candidate will have over 5 years of relevant experience and strong leadership skills. This position plays a crucial role in creating a positive gaming atmosphere and optimizing operational efficiency.

Qualifications

• 5+ years of Casino Table Games management or related experience.
• Ability to obtain and maintain a Gaming License.
• Ability to make sound decisions under pressure.

Responsibilities

• Oversee daily Table Games operations to ensure efficiency and compliance.
• Deliver exceptional guest service and maintain a positive gaming atmosphere.
• Supervise, coach, and direct dealers and team members on proper procedures.
• Monitor table performance, inventories, fills/credits, and daily reporting.
• Ensure compliance with all gaming regulations, including MICS and Title 31.
• Address guest concerns and resolve issues professionally and promptly.

Skills

Leadership

Communication

Problem-Solving

Knowledge of table game rules

Proficiency in Microsoft Office

Education

High School Diploma or GED

Tools

Casino management systems

Job description

About Granite State Gaming & Hospitality, LLC

Granite State Gaming & Hospitality, a subsidiary of G2 Gaming, is committed to supporting community nonprofit organizations in New Hampshire through innovative entertainment, hospitality and gaming experiences. Our accomplished team of industry professionals have more than 150 years of experience and are ready to take charitable gaming to a whole new level; creating world‑class venues, infusing more economic opportunities into the markets we serve while helping New Hampshire nonprofits thrive. We believe our innovative player experiences and enhanced operations can be a partnership that helps provide valuable resources directly to those organizations that are helping our friends and neighbors. We are currently open and developing first‑class gaming venues in Rochester, Hampton, and Littleton.

What You'll Expect

Dual Rate Shift Managers/Floor Supervisors manage and oversee casino gaming operations, including table games, slot machines, and other gaming activities. You'll ensure compliance with gaming regulations, maintain game integrity, provide exceptional guest service, and collaborate with security and compliance teams to prevent fraud and resolve disputes.

What You'll Do

• Oversee daily Table Games operations to ensure efficiency, compliance, and revenue optimization
• Deliver exceptional guest service and maintain a positive gaming atmosphere
• Supervise, coach, and direct dealers and team members on proper procedures
• Monitor table performance, inventories, fills/credits, and daily reporting
• Ensure compliance with all gaming regulations, including MICS and Title 31
• Assist with hiring, training, scheduling, and performance management
• Address guest concerns and resolve issues professionally and promptly

What You'll Bring

• Strong leadership, communication, and problem‑solving skills
• Solid knowledge of table game rules, procedures, and casino operations
• Ability to make sound decisions under pressure
• Proficiency in Microsoft Office and casino management systems

What We Require

• High School Diploma or GED
• 5+ years of Casino Table Games management or related experience
• Ability to obtain and maintain a Gaming License