Slot Technician

Rivers Casino; Des Plaines (IL); On-site; USD 30,000 - 50,000; Full time

Job summary

An established industry player is seeking a dedicated technician to join their team in Des Plaines. This role involves the installation, repair, and maintenance of electronic gaming equipment, ensuring minimal downtime and optimal guest experiences. You will troubleshoot issues, investigate variances, and contribute to a culture of innovation. If you have a passion for technology and customer service, this is a fantastic opportunity to grow within a dynamic environment that values its team members. Enjoy a range of perks including comprehensive health insurance, paid time off, and opportunities for professional development.

Benefits

Medical, Dental, Vision, and Life Insurance

401K – 4% match

$1 Daily Meals

Earn up to 18 Days of Paid Time Off

Free Shuttle from Rosemont’s Blue Line Station

Free Parking On-Site

Scholarship Program for Team Members

Tuition Reimbursement

Community Volunteer Opportunities

Qualifications

• High school diploma required; technical training preferred.
• Working knowledge of Microsoft Office products essential.

Responsibilities

• Install, repair, and maintain all electronic gaming equipment.
• Troubleshoot and repair electronic gaming equipment to component level.
• Communicate operational issues and provide solutions.

Skills

Troubleshooting

Communication

Technical Repair

Customer Service

Problem Solving

Education

High School Diploma or GED

Technical Training

Tools

Microsoft Office

Job description

Location:

Des Plaines
Rivers Casino Des Plaines
3000 S. River Road
Des Plaines, IL 60018, USA

Interview on the spot!
Every Wednesday from 12 PM - 2 PM
2500 E. Devon Ave | Des Plaines , IL 60018

Free Parking / Free Shuttle from the Rosemont Blue Line Station

Duties and Responsibilities:

• Responsible for the installation, repair, and maintenance of all electronic gaming equipment, slots and table games, to ensure minimal downtime.
• Troubleshoot and repair all electronic gaming equipment to the component level.
• Effectively communicate all operational and technical breakdowns and provide solutions to team members.
• Investigate slot variances to identify and correct all possible causes for reported variances per company policies.
• Investigate all slot cheating attempts, malfunctions, and substandard equipment repair within all assigned areas.
• Contribute to the leading edge culture of Rivers Casino by helping foster innovation for the growth of the team and the company.
• Assist all departments in providing outstanding guest service to all patrons for an overall excellent customer experience.
• Adhere to all policies and procedures in order to maintain compliance with all regulatory bodies, both internal and external.
• Identify and report unethical and illegal behavior in accordance with all company and regulatory standards.
• Perform the duties and responsibilities associated with the Illinois Gaming Board Statewide Voluntary Self-Exclusion Program as described in Section A of the Rivers Casino – Des Plaines ICS.
• Other duties as may be assigned.

Job Requirements:

• High school diploma or general education degree (GED) required, technical training preferred.
• Working knowledge of Microsoft Office products including, but not limited to, Excel, Word, and Outlook.
• Comfortable with repetitive transactions.
• Ability to work flexible shifts and days of the week including weekends and holidays.
• Frequent walking, standing, kneeling, twisting, bending and lifting.
• Ability to successfully fulfill the pre-employment process.
• Ability to obtain and maintain all necessary licensing.

Perks that Work!

• Medical, Dental, Vision, and Life Insurance.
• 401K – 4% match to 5% Team Member Contribution.
• $1 Daily Meals.
• Earn up to 18 Days of Paid Time Off Your First Year.
• Free Shuttle from Rosemont’s Blue Line Station.
• Free Parking On-Site.
• Rivers Casino Scholarship Program for Team Members and their Children/Grandchildren.
• Tuition Reimbursement.
• Community Volunteer Opportunities.