Lead Slot Technician

Hollywood Casino Joliet; Joliet (IL); On-site; USD 10,000 - 60,000; Full time

Job summary

An established industry player is seeking a Lead Slot Technician to join their dynamic team. In this role, you will be responsible for maintaining and repairing electronic gaming devices while ensuring a high level of guest service. You'll lead a team of slot technicians, providing guidance and support to create an engaging and fun environment. This position offers a competitive salary and comprehensive benefits, including day-one medical coverage and 401(k) matching, making it an excellent opportunity for those looking to grow in the gaming industry. If you have a passion for technology and customer service, this role is perfect for you.

Benefits

Day-one medical coverage

401(k) matching

Annual performance bonus

Paid time off

Wellness programs

Qualifications

• 2-3 years of experience in slot repair preferred.
• Strong knowledge of electrical and mechanical systems.

Responsibilities

• Maintain and repair electronic gaming devices and signage.
• Oversee daily duties of slot technicians and ensure completion.
• Diagnose and resolve electrical and mechanical malfunctions.

Skills

Electrical Repair

Mechanical Repair

Customer Service

Team Leadership

Troubleshooting

Education

Two years of college in Electronics

Tools

Diagnostic Tools

Slot Machines

Job description

Join to apply for the Lead Slot Technician role at Hollywood Casino Joliet.

WE’RE CHANGING ENTERTAINMENT. COME JOIN US.

We’re always looking for talent that believes in having fun. At PENN Entertainment, you’ll get to be a part of an exciting industry, where the days and nights are fast paced. You’ll work with an incredibly diverse set of coworkers driven by their enthusiasm for helping people find and have more fun. You’ll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities.

Initial placement within the salary range is based on an individual's relevant knowledge, skills, and experience. Base salary is just one component of our competitive Total Rewards package, which includes wellness programs designed to support our team members' financial, physical, and mental well-being. Specific benefits—such as day-one medical coverage, 401(k) matching, and annual performance bonus—may vary by position. Paid time off is earned according to the local policy and increases with the length of employment.

Summary

Maintain and repair electrical and mechanical devices on electronic gaming devices, kiosk machines and signage. Direct front line team members. Diagnose and repair electronic board malfunctions within the limits of accepted practice.

Essential Duties And Responsibilities

• This position is responsible for providing a high level of guest service and promoting a positive attitude to create a fun and entertaining experience for our guests and team members.
• Assign daily duties to slot technicians, and oversee assignment completion.
• Keep Department Supervisor informed of any slot technician performance issues.
• Provide and assist in slot tech performance evaluation.
• Diagnose and repair electronic components or wiring problems.
• Diagnose, repair and program progressive signs.
• Respond to calls for assistance, troubleshoot and resolve electrical and mechanical malfunctions.
• Perform preventative maintenance on slot machines as directed.
• Assist slot supervision in the resolution of guest disputes regarding malfunctioning equipment.
• Clean slot machines.
• Test and debug equipment functioning following maintenance work according to the Illinois Gaming Board.
• Direct the relocation, conversion of, or installation of equipment.
• Responsible for the training of front line team members.
• Must be able to lift 50 pounds, and team lift 400 pounds.
• Always conduct self in manner that reflects positively on the Hollywood Casino and encourage others to do the same.
• Other duties as assigned.

BRING US YOUR BEST.

• Equivalent to two years of college with a thorough knowledge of electronics.
• Two - three years slot repair experience is preferred.
• Must be at least 21 years of age.
• Must understand and speak the English language.
• Ability to work all shifts including evenings, weekends and holidays.

Equal Opportunity Employer
STARTING SALARY

$25.00 to $32.50 per hour

Seniority level

• Mid-Senior level

Employment type

• Full-time

Job function

• Marketing, Public Relations, and Writing/Editing
• Industries: Gambling Facilities and Casinos