Slot Technical Assistant Shift Manager

ViziRecruiter,LLC.; North Carolina; On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Wellness programs

401(k) matching

Annual performance bonus

Paid time off

Job summary

A leading entertainment company in North Carolina is seeking a Technical Supervisor to oversee a team, ensure high-quality service, and manage gaming equipment operations. The ideal candidate will possess an associates degree or equivalent experience, have strong supervisory skills, and be proficient in Microsoft Office applications. Responsibilities include supervising daily activities, troubleshooting technical issues, and ensuring compliance with regulations. Join a vibrant team dedicated to providing exceptional experiences.

Qualifications

• Associates degree (A.A) from technical school; or two years of experience in the technical field.
• Two years of technical supervisory experience preferred.
• Proficient in Microsoft applications (Excel, Word).
• Ability to compute rate, ratio, and percent.
• Proficient in Microsoft Excel and Word; knowledge of Slot operating systems.
• Ability to perform basic math and interpret data.
• Coaching and counseling of team members.

Responsibilities

• Guide and supervise team members in the department.
• Support compliance with departmental budgets.
• Monitor electronic gaming device activities.
• Troubleshoot and repair machine malfunctions.
• Monitor electronic gaming device activities for adherence to procedures.
• Assist with service calls and report issues needing repair.
• Notify management of technical issues that require parts or repairs.
• Assist in material selection and tool usage within guidelines.
• Assist in layouts and installations of slot machines.
• Perform preventative maintenance on slot machines.
• Troubleshoot malfunctions and player tracking issues; document actions taken.
• Ensure regulatory compliance within area of responsibility.
• Communicate with other department leaders as needed.
• Maintain confidentiality of company matters.

Skills

Technical supervision

Customer service

Communication skills

Microsoft Office proficiency

Data interpretation

Education

Associates degree from technical school or equivalent experience

Tools

Microsoft Excel

Microsoft Word

Microsoft Word

Job description

Overview

We’re always looking for talent that believes in having fun. At PENN Entertainment, you’ll get to be a part of an exciting industry, where the days and nights are fast paced. You’ll work with an incredibly diverse set of coworkers driven by their enthusiasm for helping people find and have more fun. You’ll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities.

Initial placement within the salary range is based on an individual's relevant knowledge, skills, and experience. Base salary is just one component of our competitive Total Rewards package, which includes wellness programs designed to support our team members' financial, physical, and mental well‑being. Specific benefits—such as day‑one medical coverage, 401(k) matching, and annual performance bonus—may vary by position. Paid time off is earned according to the local policy and increases with the length of employment.

Click HERE to discover how we empower team members to grow, thrive, and advance in their careers.

Responsibilities

• Responsible for providing guidance and daily supervision to Team Members in the department. Supports and administers operational goals and monitors achievements of performance and profit objectives.
• Adheres to scheduling and coordinates with manager any scheduling concerns, with attention to guest satisfaction.
• Responsible for supporting compliance to departmental budgets.
• Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs. Ensures customer service standards are followed by all team members and addresses issues as they arise.
• Monitor electronic gaming device activities for adherence to established procedures.
• Assists with service calls in accordance with established procedures.
• Notifies manager if any technical issues arise that cannot be repaired and when materials need to be ordered.
• Assists with determinations regarding types of materials, supplies, or tools to be used within established guidelines.
• Assists in layouts to installations of slot machines.
• Assists in preventative maintenance of slot machines.
• Troubleshoots and repairs machine malfunctions and player tracking system problems. Complete correspondence needed to move, convert, or install slot related equipment.
• Responsible for ensuring compliance with all regulatory compliance within area of responsibility and reporting potential issues to management.
• Effectively communicates with other departmental leaders when necessary.
• Maintains strict confidentiality in all departmental and company matters.

Requirements

• Associates degree (A.A) from technical school; or two years experience in the technical field; or equivalent combination of education and experience.
• Two years of technical supervisory experience preferred.
• Flexible to work all shifts including holidays, nights, weekends, and overtime as business needs dictate.
• Excellent skills in both written and oral communication.
• Must be proficient in Microsoft applications (Excel, Word) and have knowledge of Slot operating systems.
• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
• Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
• Manages work procedures and expedites workflow. Provides coaching and counseling to team members.