Slot Supervisor

Revo Casino; Keene (NH); On-site; USD 21,000 - 28,000; Full time

Job summary

Revo Casino and Social House in Keene, NH seeks a Slot Attendant to maintain a welcoming gaming floor and ensure compliance with policies. You will supervise staff, provide exceptional guest service, and ensure accurate jackpot handling while coordinating with department managers.

The role requires knowledge of gaming machines, strong communication, and ability to train team members. Flexible schedule and on-site work at the casino are expected.

Qualifications

• Minimum two years of supervisory experience in a high-volume environment.
• Excellent verbal, written, and interpersonal communication skills.
• Proficiency with word processing and spreadsheet software.

Responsibilities

• Provide top-tier guest service and handle difficult situations with guests and staff.
• Possess in-depth knowledge of all gaming machines and ensure accurate payouts.
• Regularly assess staffing levels to optimize guest service on the gaming floor.
• Schedule and conduct training classes; manage payroll records for department employees.
• Oversee functioning of gaming machines and ensure compliance with policies.

Skills

Guest service

Supervisory experience

Communication

Stand/walk

Education

High School diploma or GED

Tools

Word processing

Spreadsheet software

Job description

Welcome to Revo Casino and Social House!

At Revo Casino and Social House, we celebrate the spirit of rebellion, creating a dynamic andengaging environment for both our guests and team members. Our brand thrives on breakingthe mold and delivering fun, bold, and unconventional experiences, making it a fantastic place to work and grow your career.

We emphasize individuality and encourage our team members to be themselves. We’re not stuffy or corporate—we believe in having fun and creating a welcoming, vibrant atmosphere. Our workplace fosters camaraderie, creativity, and a bit of rule-breaking, ensuring everyone feels valued and motivated to unleash their inner rebel.

Beyond the casino floor, we are deeply committed to supporting the communities in which we operate. Each year, we contribute more than $20,000,000 to various charitable causes, reflecting our dedication to making a positive impact.

Join us at Revo Casino and Social House, where your talents will be celebrated, your rebellious spirit will be embraced, and you’ll be part of a team that truly makes a difference.

Position Summary:

In this role, you will be responsible for creating a supportive and motivating environment for ourteam members, ensuring compliance with company policies and state regulations, and maintaining the smooth operation of our gaming floor.

• Provide top-tier guest service, fostering positive interactions with guests and employees, and demonstrating resilience in handling difficult situations in various business situations.
• Possess in-depth knowledge of all gaming machines on the floor and the ability todetermine accurate payouts.
• Regularly assess and adjust staffing levels to optimize guest service on the gaming floor.
• Maintain open communication with other department managers and offer excellentcustomer service to address guest needs.
• Schedule and conduct training classes, issue memos, manage payroll records for department employees, and provide essential information to managers for team communication.
• Complete all reports and projects assigned by the Slots Gaming Manager.
• Be available to address any situations that may arise among department employees.
• Ensure accurate jackpot transactions and compliance with internal controls, along withtimely processing of jackpot slips and payments.
• Verify the completion of all department paperwork, including jackpot slips, tax documents, and guest claim forms.
• Oversee the proper functioning of all gaming machines, making them readily availablefor guest play.
• Issue written and oral instructions, assign duties, and maintain high standards of workquality and adherence to Slots operation policies and procedures.
• Resolve problems within the scope of authority and recommend courses of action forissues beyond the scope of authority to the Manager of Slots Operations.
• Develop strong working relationships and customer service skills with guests and fellow employees.
• Perform other duties as assigned.

Position Qualifications:

• High School diploma or GED equivalent is required, along with a minimum of two years of supervisory experience in a high-volume, complex environment.
• Excellent verbal, written, and interpersonal communication skills.
• Proficiency with word processing and spreadsheet software.
• Ability to formulate and communicate ideas and make independent decisions.
• Ability to stand, walk, bend for entire shift.

Physical Requirements:

The physical requirements described below are essential functions of the Slots Attendant position. An employee must be able to perform these functions with or without reasonable accommodation, consistent with applicable federal and state laws, including the Americans with Disabilities Act (ADA).

• Ability to stand and walk for prolonged periods, frequently up to 8–10 hours per shift whilesupervising gaming floor operations.
• Ability to frequently traverse the gaming floor and back-of-house areas to monitor operations, assist guests, observe team member performance, and respond to incidents.
• Ability to occasionally bend, kneel, crouch, stoop, twist, and reach while inspecting equipment, reviewing jackpots, assisting guests, or accessing records and supplies.
• Ability to occasionally lift and carry up to 25 pounds, including supplies, documentationmaterials, and operational equipment.
• Ability to utilize computers, keyboards, touchscreens, radios, telephones, and othercommunication devices for extended periods.
• Ability to read, review, and verify jackpot documentation, tax forms, internal reports,schedules, compliance records, and operational paperwork.
• Ability to communicate clearly and effectively with guests, team members, vendors,regulatory personnel, and management in both routine and emergency situations.
• Ability to respond quickly to guest disputes, emergency situations, team member issues, andoperational interruptions.
• Ability to maintain situational awareness and monitor multiple activities simultaneously within a fast-paced gaming environment.
• Ability to work in an environment with flashing lights, electronic displays, moderate to highnoise levels, crowded conditions, and potential exposure to secondhand smoke where permitted by law.
• Ability to work flexible schedules including evenings, overnight shifts, weekends, holidays, and extended hours as business needs require.

Reasonable accommodations may be made to enable individuals with disabilities to perform theessential functions of the position.

The statements herein are intended to describe the general nature and level of work being performed by employees and are not to be construed as an exhaustive list of responsibilities, duties, and skills required of personnel so classified. Furthermore, they do not establish a contract for employment and are subject to change at the discretion of the employer.