Slot Shift Supervisor

Affinity Gaming, LLC.; Las Vegas (NV); On-site; USD 52,000 - 68,000; Full time

Job summary

Affinity Gaming, LLC. in Las Vegas seeks a Slot Shift Supervisor to oversee slot floor staff and operations, ensuring guest service levels are met on a shift. You will train staff, manage paperwork, and coordinate with other departments to deliver exceptional guest experiences.

Requirements include five years of supervisory or managerial experience in guest service, Nevada Gaming Control Board registration, Alcohol Awareness Card, and strong MS Office skills. This is a full-time on-site role.

Qualifications

• Five years of supervisory or managerial experience in guest service.
• Knowledge of company policies, fire and safety regulations.
• Nevada Gaming Control Board registration and Alcohol Awareness Card required.

Responsibilities

• Listens and responds to guest inquiries with a positive, clear voice; troubleshoots concerns in our tracking system.
• Provides staff training to meet departmental standards such as classification procedures and guest service.
• Completes daily shift paperwork, ROC for issues, and verifies shift records.
• Documents information on source documents for MTl/CTR forms.
• Monitors taxable jackpots and staff performance; directs breaks and job functions for proper service.
• Maintains contact with internal and external customers to provide optimal service.
• Ensures guest satisfaction and comfort across interactions with slot staff and other departments.
• Interacts daily to collect feedback and communicate across departments.
• Other related duties as assigned.

Skills

Supervisory experience

Guest service

Staff training

Communication skills

MS Office

Tools

Excel

Word

Job description

The Slot Shift Supervisor oversees slot floor personnel and operations and interacts with guests to ensure efficiency and Guest Service levels during an assigned shift are provided. Ensures employees comply and adhere to company, property, departmental, and governmental policies, procedures and regulations.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• 1. Listens and responds to guest inquiries using a positive, clear speaking voice. Troubleshoot guest’s concerns regarding data entered into our tracking system, EZ pay system, etc. Answers questions and offers assistance to provide guest satisfaction.
• 2. Provides staff with training and information to meet the departmental standards, such as classification procedures, Title 31 procedures, guest service, etc.
• 3. Completes all daily shift paperwork i.e. logs, attendant variances, employee reviews, records all employee call-ins, sick, and tardy calls, and departmental communications, as well as any other necessary administrative duties. Complete Record of Conversation (ROC) for issues and discrepancies. Verifies all shift paperwork.
• 4. Ensures that all necessary information is documented on source documents to provide required information to complete documentation such as MTL and CTR forms.
• 5. Ensure adherence to departmental and internal controls, verify and/or monitor taxable jackpots, monitor staff performance, direct breaks and job functions to ensure proper customer service is provided. Direct staff in acceptable guest interaction.
• 6. Maintain contact with both internal and external customers to provide optimum guest service.
• 7. Ensure the overall satisfaction and comfort of the guests.
• 8. Interact on a daily basis with slot staff and other operational departments to maintain open communication and collect feedback.
• 9. Other related duties as assigned.

SUPERVISORY RESPONSIBILITIES

Must be able to supervise all Slot personnel and communicate well with other departments. Supervisory responsibilities include planning and directing work, appraising performance, rewarding and disciplining team members, and addressing complaints and resolving problems. Must be able to communicate well in all conditions, and able to respond in a positive manner to guest or team member issues, ensuring all guests receive the best possible experience.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

All Employees must be knowledgeable to all Company policies and procedures, including fire and safety regulations.

EDUCATION and/or EXPERIENCE

Experience must consist of a minimum of five years of supervisory or managerial experience in guest service industry.

CERTIFICATES, LICENSES, REGISTRATIONS

Nevada Gaming Control Board registration and Alcohol Awareness Card required.

LANGUAGE SKILLS

Effective verbal and written communication skills are essential.

MATHEMATICAL SKILLS

Possess High School level math. Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.

COMPUTER SKILLS

Knowledge of Microsoft Office – Excel and Word.

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.