Slot Operations Manager

Caesars Entertainment; Baltimore (MD); On-site; USD 65,000 - 79,000; Full time

Job summary

Caesars Entertainment Corp. seeks an experienced Slots Operations Manager to support the Director of Slots. You will lead the Slots Team, oversee staffing, training, and compliance with gaming laws and internal controls.

You will monitor budgets, aim to improve guest service scores, and develop procedures to protect assets while aligning with company objectives and standards of excellence. The role requires strong managerial and analytical skills, exceptional communication, and the ability to

Qualifications

• Bachelors degree (or equivalent) or 3-5 years equivalent training/experience.
• Strong managerial, coaching and leadership skills.
• Strong gaming, managerial and administrative skills.
• Demonstrated ability to communicate effectively, both verbal and written.
• Strong organizational and analytical skills.
• Computer literacy.

Responsibilities

• Lead the Slots Team and support the Director of Slots.
• Plan and approve employee scheduling to meet business demands.
• Ensure compliance with gaming laws, regulations, and internal controls.
• Monitor expenses and operate within budgets.
• Drive guest service and customer satisfaction improvements.
• Develop and maintain departmental procedures for asset protection.

Skills

Managerial skills

Coaching

Leadership

Communication

Analytical skills

Organizational skills

Education

Bachelors degree or 3-5 years equivalent training/experience

Job description

Job Description

• Responsible for supporting the Director of Slots in all departmental initiatives related to operations, including hiring, training, and process/procedure development.
• Responsible for leading the Slots Team
• Maintains working knowledge of all local jurisdictional gaming laws (federal,state, and local) and attendant regulations as well as company internal controls.
• Effectively executes strategies in support of business objectives. Sets high personal standards for

KEY JOB FUNCTIONS

• Responsible for supporting the Director of Slots in all departmental initiatives related to operations, including hiring, training, and process/procedure development.
• Responsible for leading the Slots Team
• Maintains working knowledge of all local jurisdictional gaming laws (federal,state, and local) and attendant regulations as well as company internal controls.
• Effectively executes strategies in support of business objectives. Sets high personal standards for

performance and encourages others to do the same.

• Monitors expenses to operate within established budgets.
• Implements strategies and leads initiatives to continuously improve guest service and customer service scores.
• Plans and approves employee scheduling to ensure proper staffing to meet business demands; monitors staffing to ensure staff is properly aligned with business volumes.
• Continually follows up and evaluates the status of daily work and strategic projects.
• Works with surveillance and other departments to aid in the protection of assets and maintain the efficiency and effectiveness of Slot Operations.
• Establishes and maintains departmental procedures that will assure proper protection of all gaming operations from loss due to mistake or theft.

• Proactively recognizes rewards and celebrates outstanding examples of employee performance.
• Counsels, guides, evaluates, and instructs assigned personnel in the performance of their duties.
• Coaches direct reports in pertinent skills of operations, administration, and promotes effective utilization of equipment and manpower.

• Creates initiatives to improve the employee experience and employee opinion ratings.
• Authorizes guest complimentary items to recognize loyal players in accordance with company guidelines.
• Ensures all guests' problems are handled quickly to ensure guest satisfaction within the established guidelines.
• Develops new gaming guests through personal contact with Player Development, Marketing, and the Total Rewards Center.

• Endorses the business objectives, ethics and values of the Company in accordance with the Code of Commitment and Service Profit Chain.
• Consistently demonstrate legendary leadership, influence, drive, innovation, and commercial awareness.
• Any and all other job duties as assigned

Qualifications

EDUCATION and/or EXPERIENCE

• Bachelor’s degree (or equivalent from a two-year college or technical school) or 3-5 years equivalent training/experience required.
• Must possess strong managerial, coaching and leadership skills.
• Strong gaming, managerial and administrative skills.
• 4 to 6 years experience in Casino/Beverage Operations.
• Demonstrated ability to communicate effectively, both verbal and written.
• Demonstrated ability to deal effectively with employees at all levels.
• Strong organizational and analytical skills.
• Computer literacy.
• Ability to handle complex and emotional issues.
• Act as a role model to other employees and always leads by example.
• Adhere to all regulatory, company and department policies and procedures.
• Must project professionalism and possess excellent verbal and written communication skills.
• Professional appearance.
• Team player.

Work Environment

• Must be able to work independently.
• Must be able to sit, stand or walk for long periods of time (8-12 hours).
• Must be able to respond calmly and make rational decisions, when handling employee conflicts.
• Must be able to maneuver throughout all areas of the property and from floor to floor either by stairways (minimum of 20 steps) or escalator.
• Must be able to lift and carry up to 25 lbs.; and, have the ability to push, pull, reach, bend, twist, stoop and kneel.
• Responds to visual and aural cues.
• Must have the manual dexterity to operate a computer and other necessary office equipment.
• Must be able to tolerate areas containing dust, loud noises and bright lights.
• Must be able to work varied shifts, weekends and holidays as needed.

Salary starting from $72,000.00 USD