Assistant Shift Manager - Casino Ops

ViziRecruiter,LLC.; Indiana (PA); On-site; USD 35,000 - 45,000; Full time

Benefits offered by this job

Medical coverage from day one

401(k) matching

Annual performance bonus

Paid time off

Job summary

A hospitality company is seeking a responsible individual to foster a fun environment and oversee slot operations. Candidates should possess strong leadership and communication skills, with a passion for creating engaging experiences for guests. Responsibilities include supervising team members, ensuring customer service excellence, and adhering to gaming regulations. The role requires a consistent overnight shift and proficiency in Microsoft applications. Join a company that values career growth and offers competitive rewards.

Qualifications

• Two years of supervision or equivalent experience.
• Strong proven leadership skills.
• Ability to work collaboratively and communicate effectively with all team members.

Responsibilities

• Foster a fun environment for guests and coworkers.
• Promote a positive influence in the community.
• Assist in supervising slot operations and related services.

Skills

Outgoing and energetic attitude

Leadership skills

Communication skills

Project management skills

Tools

Microsoft Excel

Microsoft Access

Microsoft Word

Job description

Introduction

We’re always looking for talent that believes in having fun. At PENN Entertainment, you’ll get to be a part of an exciting industry, where the days and nights are fast paced. You’ll work with an incredibly diverse set of coworkers driven by their enthusiasm for helping people find and have more fun. You’ll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities.

Overview

Initial placement within the salary range is based on an individual's relevant knowledge, skills, and experience. Base salary is just one component of our competitive Total Rewards package, which includes wellness programs designed to support our team members' financial, physical, and mental well-being. Specific benefits—such as day‑one medical coverage, 401(k) matching, and annual performance bonus—may vary by position. Paid time off is earned according to the local policy and increases with the length of employment.

Click HERE to discover how we empower team members to grow, thrive, and advance in their careers.

Responsibilities

• Responsible for fostering a fun environment
• Responsible for being a gracious host to all guests and co-workers
• Responsible for promoting a positive influence in the community and participating in company-sponsored events
• Assists in supervising slot operations and helps to monitor all related services affecting the department on an assigned shift
• Assist to coach personnel in the proper behavior performance of duties
• Assists in maintaining work schedules for assigned personnel
• Ensures guest recognition and development are primary duties for all personnel
• Maintain the highest standard of customer service and integrity in the slot department
• Ensure all teams members adhere to department policies, procedures, internal controls and gaming regulations
• Maintain and inspire highly trained and motivated team members;
• Administer and adhere to all gaming rules and regulations
• Investigate variances, bill validator and ticket in/ticket out claims
• Approves and witness jackpot pay offs

Requirements

• Willing and able to work a consistent overnight shift
• Must have an outgoing, energetic, and enthusiastic attitude
• Must enjoy hosting others
• Must be comfortable initiating conversations and creating a fun environment with our guests
• Strong proven leadership skills
• Two years of supervision or equivalent experience
• Must be proficient in Microsoft applications (Excel, Access, Word)
• Proven communication and interpersonal skills
• Ability to work collaboratively and communicate effectively with Team Members at all levels of the organization.
• Empower employees to use their creativity to retain and attract new guests
• Strong project management and execution skills
• Highly organized and detail oriented.
• Physically mobile with reasonable accommodations including: ability to push, pull, carry, and lift up to 25 lbs., and the ability to push, pull, reach, bend, twist, stoop, stack, crouch, kneel and balance when performing job duties in varying work areas such as confined spaces