Slot Floor Supervisor- Graves- Omaha

WarHorse Gaming; Omaha (NE); On-site; USD 31,000 - 44,000; Full time

Benefits offered by this job

Federal Employees Medical Coverage

Comprehensive Medical, Dental, and Vis

401(k) with Immediate Vesting and to

Quarterly Incentive Program

Vacation, Holiday, and Sick Time

Discounted Team Member Meal Program

Job summary

WarHorse Gaming Omaha – Graves is seeking a Slot Floor Supervisor to oversee the daily operations of the Slot Operations on the assigned shift, ensuring compliance with company policies, internal controls and state regulations while delivering exceptional guest service.

The role requires at least 3 years in a guest-service role within a high-volume casino, strong organizational and analytical abilities, and proficiency with Microsoft Office and slot systems.

Qualifications

• Must be 21 years of age or older.
• High school diploma or GED required; relevant experience may be considered.
• Minimum of three (3) years in guest service in a high-volume casino or resort environment.
• Strong organizational skills with exceptional attention to detail.
• Proven analytical, problem-solving, and decision-making abilities.
• Proficiency in Microsoft Office Suite; experience with slot systems strongly preferred.
• Technical understanding of a wide range of slot machines and systems with the ability to train others.
• Comfortable using mobile devices, touch-screen technology, smartphones, and tablet applications.
• Ability to learn and utilize player tracking systems and complimentary guidelines consistent with industry standards.

Responsibilities

• Oversee daily operations of Slot Operations on assigned shift.
• Ensure compliance with policies, internal controls, and regulations while delivering guest service.
• Develop and implement strategies to deliver exceptional guest service inside Slot Operations.
• Pay and verify jackpots per Internal Controls.
• Create and manage daily and weekly team schedules.
• Ensure proper currency transaction reporting.
• Provide courteous, professional guest service; resolve concerns with empathy and ownership.
• Maintain security and accountability of keys, radios, devices.
• Attend meetings and training sessions.
• Read and comply with the Compulsive and Problem Gambling Plan; rules for minors and intoxicated guests.
• Maintain flexibility for varying schedules.
• Perform other duties as assigned.

Skills

Guest service

Customer service

Strong organizational skills

Analytical abilities

Problem solving

Microsoft Office

Slot systems

Slot machines knowledge

Train others

Mobile devices / touch-screen tech

Education

High school diploma or GED

Tools

Microsoft Office Suite

Slot systems

Job description

Slot Floor Supervisor – Graves
Location: WarHorse Gaming Omaha – Graves
Pay Rate: $27.40/hour
Summary Description
The Slot Floor Supervisor is responsible for overseeing the daily operations of the Slot Operations department on an assigned shift. This role ensures compliance with all company policies, internal controls, and applicable federal and state regulations while delivering exceptional guest service and supporting team performance.
Essential Job Functions / Duties
Essential duties and responsibilities that must be performed with or without reasonable accommodation include, but are not limited to:

• Practices, supports, and upholds the Mission, Vision, and Values of WarHorse Gaming Omaha.
• Assists in developing and implementing effective strategies to deliver exceptional guest service within Slot Operations.
• Pays and/or verifies jackpots over designated amounts in accordance with property Internal Controls.
• Creates and manages daily and weekly team schedules.
• Ensures proper application of federal currency transaction reporting requirements.
• Provides courteous, professional, and timely service to guests, including resolving concerns with empathy, ownership, and follow-through.
• Maintains strict security and accountability of keys, radios, handheld devices, and all issued equipment.
• Attends and actively participates in all required meetings and training sessions.
• Reads, understands, and complies with the Company Compulsive and Problem Gambling Plan, including regulations related to minors and intoxicated guests.
• Maintains flexibility to work varying schedules based on business needs.
• Performs other job-related duties as assigned.

JOB SPECIFICATIONS
Education, Experience, Skills, And Abilities

• Must be 21 years of age or older.
• High school diploma or GED required; relevant experience may be considered.
• Minimum of three (3) years of experience in a guest service or customer-focused role within a high-volume, complex casino or resort environment preferred.
• Strong organizational skills with exceptional attention to detail.
• Proven analytical, problem-solving, and decision-making abilities.
• Proficiency in Microsoft Office Suite; experience with slot systems strongly preferred.
• Technical understanding of a wide range of slot machines and systems with the ability to train others.
• Comfortable using mobile devices, touch-screen technology, smartphones, and tablet applications.
• Ability to learn and utilize player tracking systems and complimentary guidelines consistent with industry standards.

CORE COMPETENCIES

• Guest Focus
• Initiative
• Teamwork Orientation
• Communication Proficiency
• Ethical Conduct
• Problem Solving & Analysis
• Decision Making
• Flexibility
• Stress Management & Composure

BENEFITS

• Federal Employees Medical Coverage
• Comprehensive Medical, Dental, and Vision Insurance
• 401(k) with Immediate Vesting and Company Match
• Quarterly Incentive Program
• Vacation, Holiday, and Sick Time
• Discounted Team Member Meal Program

WORK HOURS
Due to the nature of the hospitality and entertainment industry, team members must be available to work flexible schedules, including nights, weekends, holidays, and extended hours as business needs require.
Travel Requirements
Travel is not typically required for this position.
Certification & Licensing Requirements

• Alcohol Service Authority: No
• Gaming License: Must be able to obtain and maintain a Nebraska Racing and Gaming Commission (NRGC) Gaming License
• Other Certifications: Not required

PHYSICAL & MENTAL REQUIREMENTS
This position involves working in a casino environment and may include exposure to secondhand smoke, extended standing and walking, loud noises, and occasional overtime. Physical, mental, communication, and sensory requirements are consistent with a supervisory role in a high-volume gaming operation.
EEO STATEMENT
Ho-Chunk, Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Preference may be extended to persons of Indian descent in accordance with applicable laws.