Slot Operations Lead | Guest Experience & Compliance

Mystic Lake Casino Hotel; Prior Lake (MN); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Life insurance

Disability insurance

Onsite medical clinic

Pharmacy on site

401(k) retirement plan

Paid time off

Wellness programs

Childcare discounts

Fuel discounts

Bus passes

Fitness membership

Uniforms provided

Uniform cleaning

Tuition reimbursement

Job summary

Mystic Lake Casino Hotel is seeking an experienced slot operations leader to manage daily activity on the slot floor, act as on-duty casino manager, and ensure outstanding guest service while maintaining compliance with policies and regulations.

The role includes staffing, training, and performance reviews, with focus on guest satisfaction and operational excellence in a dynamic casino environment.

Qualifications

• Must be 18 years of age or older and have a high school diploma or GED.
• Three years of experience in Slot Operations, with at least one year in a supervisory capacity.
• Thorough knowledge of Currency Transaction Reporting rules and processes.
• Thorough knowledge of Federal, State and local gaming regulations.
• Strong interpersonal and communication skills (verbal and written).
• Demonstrated leadership skills.
• Self-guided, creative, responsible, high-energy, and able to work with other departments.
• Willingness to contribute to multiple projects as requested; eager to learn new skills.
• Passion for attracting, retaining, engaging, and building talent.
• Demonstrated ability to maintain confidentiality.
• Excellent guest service skills.
• Proficiency in word-processing, spreadsheets, e-mail, and current slot systems software.
• Skilled in practical problem solving as applied to team members, guests and machine function.

Responsibilities

• Manages slot operations to ensure delivery of excellent guest service and acts as primary manager on duty.
• Resolves difficult guest service concerns in line with department guidelines.
• Ensures adherence to all policies and regulations, including Title 31 compliance.
• Verifies and authorizes jackpots per internal controls.
• Assesses staffing levels and requests additional staffing as needed.
• Reviews payroll and PTO reports.
• Interviews, hires and trains new team members.
• Monitors performance and provides coaching to staff.
• Maintains guest relationships through regular engagement.
• Reviews daily shift reports and compliance-related documentation to identify issues.

Skills

Leadership

Guest service

Interpersonal skills

Communication

Problem solving

Confidentiality

Currency reporting knowledge

Slot systems software

MS Office

Education

High school diploma or GED

Tools

Slot systems software

MS Office

Job description

Mystic Lake Casino Hotel is seeking an experienced slot operations leader to manage daily activity on the slot floor, act as on-duty casino manager, and ensure outstanding guest service while maintaining compliance with policies and regulations.

The role includes staffing, training, and performance reviews, with focus on guest satisfaction and operational excellence in a dynamic casino environment.