Lead Slot Attendant

Arizona Charlie’s Decatur and Boulder; Boulder (CO); Sur place; USD 25 000 - 36 000; Plein temps

Résumé du poste

Fresca, LLC is seeking a Lead Slot Attendant to oversee daily Slot department operations in a guest-focused casino environment. You will coordinate the team, maintain service standards, and lead by example during your shift.

The role requires strong communication, reliability, and the ability to resolve issues promptly while ensuring compliance with gaming regulations. A minimum of 1 year in slot operations is preferred, with a focus on safety and guest satisfaction.

Qualifications

• 1 year of slot operations experience.
• Ability to guide and motivate peers in a high-volume or guest-facing environment.
• Strong verbal communication and interpersonal skills to deliver coaching, relay expectations, and assist in conflict resolution.
• Reliable and organized with the ability to prioritize tasks and support shift coordination.
• Flexible to adapt to changing business needs, schedules, and guest volumes.
• Committed to fostering a respectful, inclusive, and safety-conscious work environment.
• Ability to access and input information using a moderately complex computer system.

Responsabilités

• Assist with training and serve as a resource to team members to support performance, engagement, and adherence to company standards.
• Support daily operations by monitoring work areas, guest interactions, and service flow for quality, efficiency, and safety.
• Serve as a shift lead and escalation point for resolving basic team member or guest concerns, referring complex issues to management as needed.
• Monitor assigned slot section(s), respond to service calls, process jackpots, and perform minor machine repairs.
• Ensure accuracy and accountability in voucher fills, printer refills, counterfeit bill inspection, and jackpot data entry.
• Maintain professional and friendly interactions while assisting guests and team members on the casino floor.
• Communicate effectively with slot attendants and other departments via radio to ensure smooth shift transitions and service coordination.
• Coordinate with Casino Operations and Security to report irregularities, suspicious behavior, or incidents requiring management attention.
• Ensure compliance with all applicable gaming laws and company internal controls, policies and procedures, Title 31, and federal regulations, if they apply to the position.
• Provide outstanding guest service in a timely manner to both guests and fellow team members that meets the company’s guest service culture standards.
• Perform other duties as assigned

Connaissances

Slot operations

Team leadership

Communication

Guest service

Safety awareness

Task prioritization

Computer systems

Formation

High School Diploma or equivalent

Description du poste

At Fresca, LLC , we don’t just offer jobs — we build careers. In a business that’s often about flash, we’re the real deal. With a diverse portfolio of hospitality, gaming, and entertainment properties, we’re powered by people who are passionate, reliable, and ready to make an impact. Whether you’re just starting out or looking to take your career to the next level, you’ll find real opportunities here — and a team that’s as invested in your success as you are.

Job Description Summary:

As the Lead Slot Attendant, you play a hands-on role in supporting the daily operations of the Slot department by assisting with team coordination, service delivery, and task execution. You act as a working lead, helping to maintain service and presentation standards, guide team members, and address operational needs during your shift. Your ability to lead by example, communicate effectively, and resolve issues ensures a productive and guest-focused gaming environment.

Job Description:

Essential Functions and Responsibilities

• Assist with training and serve as a resource to team members to support performance, engagement, and adherence to company standards
• Support daily operations by monitoring work areas, guest interactions, and service flow for quality, efficiency, and safety
• Serve as a shift lead and escalation point for resolving basic team member or guest concerns, referring complex issues to management as needed
• Monitor assigned slot section(s), respond to service calls, process jackpots, and perform minor machine repairs
• Ensure accuracy and accountability in voucher fills, printer refills, counterfeit bill inspection, and jackpot data entry
• Maintain professional and friendly interactions while assisting guests and team members on the casino floor
• Communicate effectively with slot attendants and other departments via radio to ensure smooth shift transitions and service coordination
• Coordinate with Casino Operations and Security to report irregularities, suspicious behavior, or incidents requiring management attention
• Ensure compliance with all applicable gaming laws and company internal controls, policies and procedures, Title 31, and federal regulations, if they apply to the position
• Provide outstanding guest service in a timely manner to both guests and fellow team members that meets the company’s guest service culture standards.
• Perform other duties as assigned

Qualifications

• 1 year of slot operations experience
• Demonstrated ability to guide and motivate peers in a high-volume or guest-facing environment
• Strong verbal communication and interpersonal skills to deliver coaching, relay expectations, and assist in conflict resolution
• Reliable and organized with the ability to prioritize tasks and support shift coordination
• Flexible to adapt to changing business needs, schedules, and guest volumes
• Committed to fostering a respectful, inclusive, and safety-conscious work environment
• Ability to access and input information using a moderately complex computer system

Requirements

• At least 21 years of age
• High School Diploma or equivalent preferred
• Ability to effectively communicate in English, both written and verbal
• Obtain and maintain all work cards as required by the company
• Verify right to work in the United States

Work Cards

• Nevada Gaming Registration

Physical Requirements

• Frequently push/pull up to 50lbs.
• Frequently lift and/or carry up to 50lbs. at floor, knee, waist, and chest levels
• Frequently Squat, kneel, reach, bend, twist
• Regularly sit and work at a desk or computer
• Frequently standing and walking
• Ability to communicate using in-person speech, radios, and telephone
• Ability to hear, understand, and distinguish speech and/or other sound in person
• Ability to distinguish between shades of color
• Ability to tools or equipment requiring a high degree of dexterity

Work Environment Potential Conditions

• Indoor
• Smoky
• Noisy
• Bright flashing lights
• Extreme hot & cold temperatures
• Slippery surfaces
• Exposure to dust, fumes and/or gases

Disclaimer

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. Other duties, responsibilities, and activities may change or be assigned at any time with or without notice. Must be able to perform the essential functions of the position with or without reasonable accommodation.

Ready to make your next move the right one?
If you’re looking for more than just a job — and want to be part of a team that values integrity, impact, and opportunity — we’d love to hear from you.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. Other duties, responsibilities, and activities may change or be assigned at any time with or without notice. Must be able to perform the essential functions of the position with or without reasonable accommodation.