Slot Operations Lead: Elevate Guest Experience

WarHorse Casino; Omaha (NE); On-site; USD 60,000 - 85,000; Full time

Benefits offered by this job

Quarterly incentive

Insurance coverage

401(k) with match

Paid time off

Job summary

WarHorse Gaming seeks a Slot Shift Manager to lead the Slot Operations team, drive service quality, and ensure regulatory compliance across daily casino activities. The role emphasizes leadership, guest satisfaction, and adherence to internal controls.

You will manage scheduling, monitor performance metrics, and oversee cash handling while upholding company policies and safety standards in a fast-paced resort setting.

Qualifications

• 3+ years in a leadership role within guest service or a high-volume casino setting.
• Strong organizational, analytical, and problem-solving abilities.
• Committed to guest loyalty and exceptional service.

Responsibilities

• Lead daily Slot department operations and set clear team goals.
• Develop strategies for customer service within Slot Operations.
• Create schedules aligning with service standards and business needs.
• Monitor metrics to identify improvements and growth opportunities.
• Handle jackpots and hand-pays per Internal Controls and SOPs.
• Maintain security of keys, radios, devices, and equipment.
• Ensure compliance with gaming regulations and company policies.

Skills

Leadership experience

Customer service

Organizational skills

Analytical skills

Problem solving

Communication

Education

High school diploma or GED

Tools

Microsoft Office

Slot machine knowledge

Player tracking systems

Job description

WarHorse Gaming seeks a Slot Shift Manager to lead the Slot Operations team, drive service quality, and ensure regulatory compliance across daily casino activities. The role emphasizes leadership, guest satisfaction, and adherence to internal controls.

You will manage scheduling, monitor performance metrics, and oversee cash handling while upholding company policies and safety standards in a fast-paced resort setting.