Slot Operations Lead - Elevate Team & Guest Experience

Noo-Kayet Investments; Kingston (WA); On-site; USD 90,000 - 100,000; Full time

Job summary

The Point Casino & Hotel in Kingston, WA is seeking a Slot Operations Manager to lead the Slot Attendant Department and drive guest experiences on the casino floor. You will recruit, train, coach, and develop a high-performing team, monitor operations and staffing, and partner with other departments to optimize promotions and service excellence.

This role requires a strategic thinker who can translate goals into operational standards while maintaining exceptional guest care.

Qualifications

• High school diploma or equivalent.
• 5+ years of general operations management experience.
• At least 2 years in a gaming establishment.
• Exceptional guest service and hospitality skills.
• Strong leadership and team-development abilities.
• Excellent verbal and written communication skills.
• Strong problem-solving, organizational, and time-management skills.
• Ability to analyze percentages, ratios, probability, and other operational data.
• Working knowledge of Microsoft Office (Word, Excel, PowerPoint).
• Experience with database systems.
• Ability to prepare and analyze reports and operational information.
• Ability to work independently and maintain confidentiality.
• Ability to work flexible hours (nights, weekends, holidays).

Responsibilities

• Lead the day-to-day operations of the Slot Department.
• Recruit, hire, train, schedule, coach, and develop Slot team members.
• Build a team culture centered on guest service and hospitality.
• Monitor staffing levels and address performance and development needs.
• Conduct team meetings and communicate updates.
• Develop and implement training programs to improve performance.
• Resolve escalated guest concerns and gaming-related issues.
• Partner with Marketing to support promotions and guest engagement.
• Analyze activity, costs, revenue, and forecasts.
• Prepare reports and identify opportunities to improve performance.
• Help implement strategic plans and departmental initiatives.
• Enforce policies, procedures, and internal controls.
• Protect assets and ensure regulatory compliance.
• Represent Slot Department in leadership meetings.
• Develop and communicate property-wide initiatives and changes.

Skills

Leadership

Guest service

Communication (verbal & written)

Problem solving

Organizational skills

Time management

Data analysis

Report preparation

Independent work

Flexible hours

Education

High school diploma or equivalent

Tools

Microsoft Office

Word

Excel

PowerPoint

Database systems

Job description

The Point Casino & Hotel in Kingston, WA is seeking a Slot Operations Manager to lead the Slot Attendant Department and drive guest experiences on the casino floor. You will recruit, train, coach, and develop a high-performing team, monitor operations and staffing, and partner with other departments to optimize promotions and service excellence.

This role requires a strategic thinker who can translate goals into operational standards while maintaining exceptional guest care.