Slot Assistant Shift Manager: Lead, Train & Elevate Guests

Durango Casino & Resort; Las Vegas (NV); On-site; USD 65,000 - 90,000; Full time

Job summary

Durango Casino & Resort in Las Vegas, NV is seeking a Slot Assistant Shift Manager in the Slots department to lead and develop a frontline team while ensuring the highest guest service. This role balances operational oversight with coaching.

You will manage policies, supervise staff, conduct pre-shift meetings, ensure Title 31 and cash controls, and partner with leaders to deliver best-in-class hospitality.

Qualifications

• Administers slot department policies.
• Supervise, coach, counsel and discipline staff.
• Conduct pre-shift meetings for events and policy updates.
• Verify signatory controls and Title 31 paperwork.
• Support and empower the team, own the operation.
• We value kindness, inclusivity, reliability in leaders.
• Nevada gaming registration and Alcohol Awareness Card desired.
• Understand Title 31 compliance daily implications.
• Handle guest opportunities professionally.

Responsibilities

• Administers slot department policies.
• Provides constructive feedback to Slot Department management on necessary changes and improvements.
• Supervise, coach, counsel and discipline the performance of all subordinate positions.
• Supports job coaches in orientation, training and evaluation of new team members.
• Conduct Pre-shift meetings to provide team members with direct, accurate and useful information on upcoming events or policy changes.
• Comply and verify all signatory controls, including Jackpot/Fill tickets, check in/out sheets verification, transfer or buy sheets verification, Title 31 paperwork, paid in/out slips, key control logs and radio sign out logs.
• As an assistant manager, you are expected to be there for your team, enable and empower them to perform, own your operation or shift, and build caring and trusting relationships with your people.
• You must also engage and communicate with your team and manager.
• Our values are essential to us, and we need them to be important to you, too.
• We look for managers who are naturally kind, inclusive, forward-thinking, reliable, passionate, and self-aware so they can lead by example.
• In a perfect world, we would also like you to come with:
• Ability to obtain a Nevada Gaming Registration and an Alcohol Awareness Card (Must be at least 21 years of age)
• Thorough understanding of Title 31 requirements and their daily implications for the slot floor.
• Handle Guest Opportunities in a positive and professional manner.

Job description

Durango Casino & Resort in Las Vegas, NV is seeking a Slot Assistant Shift Manager in the Slots department to lead and develop a frontline team while ensuring the highest guest service. This role balances operational oversight with coaching.

You will manage policies, supervise staff, conduct pre-shift meetings, ensure Title 31 and cash controls, and partner with leaders to deliver best-in-class hospitality.