Slot Host (Harrah's Joliet)

Caesars Entertainment; Joliet (IL); On-site; USD 10,000 - 15,000; Part time

Benefits offered by this job

Tips

Job summary

Caesars Entertainment Corporation at Harrah's Joliet Casino is seeking a part-time slot attendant to actively patrol assigned sections, celebrate slot wins with guests, and deliver memorable guest interactions. You will ensure smooth slot operations, communicate slot floor status, and assist customers with service requests during evening shifts.

The role requires a high school diploma or equivalent, basic math skills, and the ability to lift up to 40 lbs.

Qualifications

• High school diploma or equivalent required.
• Must possess basic math skills. Previous money handling experience preferred.
• Must be flexible with schedule to include nights, holidays and weekends.
• Must present a well-groomed and professional appearance.
• Must be able to lift, push, pull and carry at least 40 lbs.
• Must be able to turn keys constantly.
• Must be able to bend, crouch, kneel and twist.
• Must be at least 21 years of age.

Responsibilities

• Actively patrols assigned sections looking for opportunities to surprise and delight guests.
• Enhances guest’s slot entertainment experience by creating a fun, high-energy environment through the celebration of slot wins and building players’ perception of luck.
• Displays attentive, upbeat and enthusiastic behavior during each and every “Moment of Truth” interaction throughout the shift.
• Develops customer loyalty by delivering unparalleled guest interactions as directed by company trained initiatives.
• Clearly communicates functionality of Slot Floor (i.e. Fast Cash- ticket in/ticket out).
• Responds to the right customers in the right order for service requests including slot dispatch, slot candle lights, radio, and customers while meeting or exceeding department service standards.
• Verifies and counter signs hand paid jackpots.
• Resolves guest’s complaints through the use of Service Recovery with a sense of urgency and empathy with approved levels of authority.
• Keeps slot areas clean, secure and well maintained.

Skills

Guest service

Communication

Education

High school diploma or equivalent

Job description

WE ARE CAESARS
At Caesars Entertainment, our Mission, Vision & Values reflect our unique purpose, providing people with possibilities and places to have fun. Our Mission, Vision & Values represent a unifying and inspiring way forward, and all Team Members are expected to uphold them.
Our Mission: “Create the Extraordinary"
Our Vision: “We create spectacular worlds that immerse, inspire and connect you. We don’t perform magic; we create it with excellence."
Our Values: “Blaze the Trail, Together We Win, All-In on Service"
Our corporate social responsibility framework, People Planet Play, represents our continuous dedication to enhancing economic development, uplifting the wellbeing of our Team Members and their families, and making positive contributions to the communities we operate in.

How You Will Create the Extraordinary

• Actively patrols assigned sections looking for opportunities to surprise and delight guests.
• Enhances guest’s slot entertainment experience by creating a fun, high-energy environment through the celebration of slot wins and building players’ perception of luck.
• Displays attentive, upbeat and enthusiastic behavior during each and every “Moment of Truth” interaction throughout the shift.
• Develops customer loyalty by delivering unparalleled guest interactions as directed by company trained initiatives.
• Clearly communicates functionality of Slot Floor (i.e. Fast Cash- ticket in/ticket out).
• Responds to the right customers in the right order for service requests including slot dispatch, slot candle lights, radio, and customers while meeting or exceeding department service standards.
• Verifies and counter signs hand paid jackpots.
• Resolves guest’s complaints through the use of Service Recovery with a sense of urgency and empathy with approved levels of authority.
• Keeps slot areas clean, secure and well maintained.
• Corrects minor machine malfunctions including coin jams, printer errors, bill validators, slot light repairs. Participates in slot machine upgrades and implementing new initiatives.
• Adheres to regulatory, departmental and company polices in an ethical manner, including those pertaining to federal and state regulatory laws and guidelines and ensures required gaming licenses are valid and up to date.
• Maintains monetary and paperwork accuracy within department standards.
• Accurately pays jackpots; performs buy-in transactions with slot players; counts down and reconciles bank/wallet at end of shift.
• Offers participation in high-energy, team building “Buzz” sessions to exchange information on property events and to improve guest service and department survey scores.
• Ensures compliance of state mandated age restrictions through the support of “Project 21”.
• Endorses the business objectives, ethics and values of Harrah’s Entertainment, Inc. Acts in accordance with the Code of Commitment.
• Partners with other departments and functions to understand and promote property-wide initiatives and programs.
• Promotes and cross sells Harrah’s brand amenities and property events.
• Increases customer base by opening new accounts through cross-selling and promoting Total Rewards. Actively stays informed of continually changing promotional events and services.
• Maintains in-depth game knowledge and proactively explains games to customers.
• Acts as a role model to other employees and always presents oneself as a credit to Harrah’s and encourages others to do the same.
• Adheres to all regulatory, company and department policies and procedures.
• Completes all other duties as assigned.

What You Will Need

• High school diploma or equivalent required.
• Must possess basic math skills. Previous money handling experience preferred.
• Must be flexible with schedule to include nights, holidays and weekends.
• Must present a well-groomed and professional appearance.
• Must be able to lift, push, pull and carry at least 40 lbs.
• Must be able to turn keys constantly.
• Must be able to bend, crouch, kneel and twist.
• Must be at least 21 years of age.

ADDITONAL REQUIREMENTS:

• Must be able to lift up to 25 lbs. and carry objects weighing up to 25 lbs.
• Must be able to work in areas containing secondary smoke, high noise levels, bright lights, and dust.
• Position requires 10% standing, 90% walking.
• Requires some pushing, twisting, and climbing.
• Requires frequent bending, kneeling, and stooping.
• Must be able to respond to touch, speech, smell, aural, and visual cues.
• Must be able to work in a fast-paced environment involving constant customer contact.
• Must be able to maneuver to all areas of the casino.
• Must be able to walk and be on your feet for long periods of time.
• $9.00 per hour. Plus Tokes
• Employment Type – OcCall

Late Swing: 7 pm - 4:30 am

Please note that the schedule may vary based on the operational requirements of the business, so flexibility is essential.

TOGETHER WE WIN
We believe in delivering family-style service—an approach that fosters warmth, connection, and a genuine sense of belonging. Our team treats every guest and colleague with the same care and hospitality we would extend to family, creating a welcoming environment built on respect, teamwork, and personalized attention. Whether assisting customers or collaborating with coworkers, we prioritize service that is thoughtful, supportive, and rooted in genuine relationships.
DISCLAIMER
These statements are intended to describe the general nature and level of work being performed in this position. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of the position. The Company reserves the right to make changes to the job description whenever necessary.
As part of the onboarding process for new hires, candidates will be required to complete a background check. In addition, pre-employment drug testing is mandatory for any role operating a motor vehicle (Valet, Bus Drivers, Limo Drivers), Facilities and/or Engineering, Lifeguards, Pilots, Security and Surveillance roles. Pre-employment screenings will be completed before an offer being extended, except where applicable law requires that such pre-employment screening may occur post-offer. The Company is an equal opportunity employer and does not discriminate against employees or applicants based on race, color, national origin, sex, age over 40, religion, disability, sexual orientation, gender identity or expression, veteran status, marital status, or any other characteristic protected by law.
ADA
Caesars Entertainment will engage in an interactive process and make reasonable accommodations, as required by law, for individuals with disabilities or to accommodate pregnancy, pregnancy-related conditions, or where a conflict exists between the position and an individuals’ religious beliefs or practices.
EQUAL EMPLOYMENT OPPORTUNITY
Caesars Entertainment is an Equal Opportunity Employer. Caesars Entertainment will not discriminate against any employee or applicant based upon a person’s race, color, creed, religion, national origin, sex, marital status, disability, status with regard to public assistance, age, sexual or affectional orientation, gender identity, familial status, ancestry, local human rights commission activity, citizenship, genetic information, protected veteran or military status, or any other protected class.

Job Info

• Job Identification 91455
• Job Category Casino
• Job Schedule Part time
• Locations Harrah's Joliet Casino (On-site)