SLOT FLOORPERSON-Part time

Caesars Entertainment; Elgin (AL); On-site; USD 11,000 - 14,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Life & Disability Insurance

401(k)

Paid Time Off

Education Assistance

Team Member Discounts

Job summary

Caesars Entertainment in Elgin, IL is seeking a Slot Floorperson to authorize jackpots, correct malfunctions, and engage guests in a high-energy slot environment.

Responsibilities include patrolling sections, communicating slot functions, addressing service requests, and preserving a secure, clean slot area while delivering exceptional guest experiences.

Qualifications

• Excellent guest service and communication skills.
• Ability to read, write and speak English.
• Must be able to work 8–12 hour shifts.

Responsibilities

• Patrol assigned slots and respond to guest needs.
• Explain Slot Floor functions (e.g., Fast Cash).
• Resolve guest issues using Service Recovery principles.
• Maintain clean, secure slot areas.
• Assist with and verify hand paid jackpots.
• Other duties as assigned.

Job description

A Slot Floorperson authorizes jackpots; corrects minor electronic gaming device malfunctions; performs and responds to guest needs.

• Actively patrols assigned sections looking for opportunities to surprise and delight guests. Enhance guest’s slot entertainment experience by creating a fun, high-energy environment through the celebration of slot wins and building players’ perception of luck.
• Develops customer loyalty by delivering unparalleled guest interactions as directed by company trained initiatives
• Clearly communicates functionality of Slot Floor (i.e., Fast Cash - ticket in/ticket out)
• Responds to the right customers in the right order for service requests including slot dispatch, slot candle lights, radio, and customers while meeting or exceeding department service standards. Verifies and countersigns hand paid jackpots
• Resolves guest complaints through the use of Service Recovery with a sense of urgency and empathy with approved levels of authority
• Keeps slot areas clean, secure, and well maintained
• Professional appearance, excellent personal hygiene.
• Courteous, friendly, outgoing personality is essential
• Good organization and communication skills required
• Accuracy and diligence are necessary while working in a loud, fast-paced environment with constant public contact with frequent interruptions

• Other duties as assigned.

• Must be 21 years of age or older

• Must be able to obtain & maintain an active Illinois Gaming License.
• Ability to read, write and speak English.
• Ability to lift up to 15 lbs.
• Requires bending, stooping and reaching from floor level to approximately 6 feet high
• Always display a high level of confidentiality and integrity.
• Capacity to work well with others and handle stressful situations with ease.
• Possess effective learning skills.
• Ascend and descend stairs and maintain equilibrium for an extended period
• Must be able to work from a standing position and/or walking motion for extended period
• Must be able to perform basic mathematical functions and pass math assessment.
• Ability to be physically mobile, and stand/walk for 8 to 12-hour shifts.
• Excellent guest service and communication skills.
• Must be able to work in areas containing dust, varying noise and temperature levels, lighting, vibrations, crowds and air quality.

• Salary Range: $9.00 per hour + pooled tips

• Benefits:Full Time

• Medical, Dental, Vision, Life & Disability Insurance, 401(k), Paid Time Off, Education Assistance, Team Member Discounts