Slot Floor Supervisor - Guest Experience & Operations

San Manuel Band of Mission Indians; Highland (CA); Presencial; USD 65.000 - 90.000; Jornada completa

Descripción de la vacante

San Manuel Band of Mission Indians in Highland, CA, seeks a Supervisor Floor Slot to oversee gaming floor operations, coordinate slot staff, and ensure exceptional guest service during assigned shifts. The role requires knowledge of slot processes, strong communication, and the ability to resolve guest disputes while upholding regulatory and company standards.

You will lead a team, monitor machine performance, and collaborate with other departments to maximize revenue and guest satisfaction.

Formación

• Bachelor's degree in business or related field required.
• Minimum one year casino industry experience required, slot experience preferred.
• Related, relevant, and/or direct experience may be considered in lieu of minimum educational requirements indicated above.

Responsabilidades

• Oversees assigned zone(s) of gaming machines with staffing levels of up to 50 employees at a time; promotes compliance with rules and regulations.
• Maintains knowledge of slot processes, systems, and department service standards to optimize revenue.
• Maintains knowledge of electronic gaming machines, slot accounting system, slot ticketing system, and servicing dispatching system; reports concerns to management.
• Communicates through advisory meetings, coaching, trainings, and reporting of system issues.
• Resolves conflicts involving employees or customers; investigates claims and disputes related to slot machines; documents issues for upper management.
• Performs other duties as assigned to support department operations.

Conocimientos

Staff supervision

Customer service

Communication

English proficiency

Conflict resolution

Educación

Bachelor's degree in business or related field

Casino industry experience (1 year)

Slot experience preferred

Herramientas

Microsoft Word

Excel

Outlook

Descripción del empleo

San Manuel Band of Mission Indians in Highland, CA, seeks a Supervisor Floor Slot to oversee gaming floor operations, coordinate slot staff, and ensure exceptional guest service during assigned shifts. The role requires knowledge of slot processes, strong communication, and the ability to resolve guest disputes while upholding regulatory and company standards.

You will lead a team, monitor machine performance, and collaborate with other departments to maximize revenue and guest satisfaction.