Slot Floor Supervisor (Full Time)

Agua Caliente Casino • Resort • Spa; Rancho Mirage (CA); In loco; USD 50.000 - 75.000; Tempo pieno

Descrizione del lavoro

Agua Caliente Casino • Resort • Spa in Rancho Mirage, CA, seeks a Slot Supervisor to support scheduling, training, and oversight of Slot Attendants and Hi Limit Cashiers on the casino floor. The role emphasizes delivering excellent customer service and maintaining cash accountability in compliance with AML regulations.

You will lead Slot Department personnel, assist with hiring and disciplinary actions, and ensure strong teamwork and confidentiality while adapting to changing priorities.

Competenze

• High school diploma or GED required.
• One to two years strong customer service experience.
• Six months or more previous Slot experience.
• Strong computer skills with MS Office.
• Strong leadership and ability to serve internal and external customers.
• Ability to maintain high confidentiality.
• Ability to adapt quickly to changing priorities.
• Must balance, control, and report significant cash accountability on assigned shift.

Mansioni

• Assist the Slot Relief Shift Manager with scheduling, training, and oversight of Slot Attendants and Hi Limit Cashiers.
• Provide excellent customer service and address gaming machine and guest service issues.
• Oversee Slot Operations on the casino floor and supervise Slot Department personnel.
• Assist with hiring, training, and disciplinary actions of Slot Department personnel.
• Issue complimentary services per internal control authorizations.
• Approve slot machine payoffs in assigned area and key over Slot Jackpots.
• Maintain knowledge of the property and upcoming events.
• Stay informed of industry trends.
• Perform duties of a Slot Attendant as required.

Conoscenze

Customer service

Leadership

Teamwork

Confidentiality

Formazione

High School Diploma or GED

Strumenti

MS Office

Descrizione del lavoro

JOB DESCRIPTION SUMMARYAssists the Slot Relief Shift Manager with the scheduling, training, and overseeing of the Slot Attendants and Hi Limit Cashiers in an assigned section of the floor.ESSENTIAL DUTIES AND RESPONSIBILITIES (other duties may be assigned).Provides excellent customer service..Responsible for all related gaming machine and guest service related issues.Assists with hiring, training, and disciplinary actions of Slot Department personnel.Supervises the Slot Operation of the Casino floor, gaming machines, customer service,andassigned Slot Department personnel..Must adhere to all aspects of the Anti-Money Laundering Program (AMLP) and its requirementsincluding, Title 31 Cash Transactions, Suspicious Activity Reporting and Customer Identificationrequirements.Oversees the activity of Slot Attendants and Hi Limit Cashiers where assigned..Issues complimentary services per internal control authorizations.Approves slot machine payoffs in assigned area and key over Slot Jackpots.Maintains a working knowledge of the property, as well as, current and upcoming special events.Stays informed of current industry trends.Performs the duties of a Slot Attendant as required.Complies with all applicable Tribal Regulations, internal controls and policies and procedures.SUPERVISORY RESPONSIBILITIESSlot Attendant Hi Limit CashierGAMING EXPERIENCE REQUIREDQUALIFICATION REQUIREMENTSTo perform this job successfully, an individual must be able to perform each essential duty satisfactorily.The requirements listed below are representative of the knowledge, skill and/or ability required.EDUCATION and/or EXPERIENCEHigh school diploma or general education degree (GED); One to two years strong customer service experience and six months or more previous Slot experience. Strong computer skills with the ability to utilize MS Office applications. Strong customer service and teamwork skills necessary to deliver superior casino resort service to a diverse customer base. Must have strong leadership skills and the ability to serve both internal and external customers. Ability to maintain high confidentiality. Ability to adapt quickly to changing priorities. Must be able to balance, control, and report significant amounts of cash accountability on assigned shift.WORKING CONDITIONS/PHYSICAL DEMANDSTo perform this job successfully, the individual must be able to stand, move and work throughout the office area and properties, including walking up to 1 miles, climbing stairs and sitting at a desk/work station for the duration of the shift. Must be able to work in a smoke filled environment. Typically the individual will be housed in an office environment. The noise level in the work environment is usually moderate, but will escalate when located in the casino environment. Must be able to grasp, bend, lift and/or carry or otherwise move goods weighing a minimum of 25 lbs. on an intermittent basis, and sufficient dexterity of hand in order to use office equipment including, but not limited to: a computer keyboard, calculator, general office equipment and multi-line telephone.