Slot Floor Supervisor (Full Time) (37667)

Agua Caliente Casinos; Rancho Mirage (CA); On-site; USD 55,000 - 75,000; Full time

Job summary

Agua Caliente Casinos in Rancho Mirage, CA, is seeking a Slot Relief Supervisor to assist the Slot Relief Shift Manager. You will help schedule, train, and supervise Slot Attendants and Hi Limit Cashiers, delivering excellent guest service and maintaining cash controls.

The role requires strong leadership, solid customer service experience, and familiarity with MS Office. You will oversee casino floor operations, participate in hiring and training, and ensure compliance with AMLP and internal

Qualifications

• High school diploma or GED; 1–2 years strong customer service experience and six months or more previous Slot experience.
• Strong computer skills with the ability to utilize MS Office applications.
• Strong customer service and teamwork skills necessary to deliver superior casino resort service to a diverse customer base. Must have strong leadership skills and the ability to serve both internal and external customers.

Responsibilities

• Provide excellent customer service.
• Oversee slot machine operation and guest service in the assigned area.
• Assist with hiring, training, and disciplinary actions of Slot Department personnel.
• Supervise the Slot Operation of the casino floor, gaming machines, customer service, and assigned Slot Department personnel.
• Ensure compliance with AMLP, Title 31 cash transactions, and suspicious activity reporting.

Skills

Customer service

Leadership

Teamwork

Communication

Education

High school diploma or GED

Tools

MS Office

Job description

Job Description Summary

Assists the Slot Relief Shift Manager with the scheduling, training, and overseeing of the Slot Attendants and Hi Limit Cashiers in an assigned section of the floor.

ESSENTIAL DUTIES AND RESPONSIBILITIES (other Duties May Be Assigned)

• .Provides excellent customer service.
• .Responsible for all related gaming machine and guest service related issues
• .Assists with hiring, training, and disciplinary actions of Slot Department personnel
• .Supervises the Slot Operation of the Casino floor, gaming machines, customer service,and
• assigned Slot Department personnel.
• .Must adhere to all aspects of the Anti-Money Laundering Program (AMLP) and its requirements
• including, Title 31 Cash Transactions, Suspicious Activity Reporting and Customer Identification
• requirements
• .Oversees the activity of Slot Attendants and Hi Limit Cashiers where assigned.
• .Issues complimentary services per internal control authorizations
• .Approves slot machine payoffs in assigned area and key over Slot Jackpots
• .Maintains a working knowledge of the property, as well as, current and upcoming special events
• .Stays informed of current industry trends
• .Performs the duties of a Slot Attendant as required
• .Complies with all applicable Tribal Regulations, internal controls and policies and procedures.

Supervisory Responsibilities

• Slot Attendant Hi Limit Cashier

Qualifications

GAMING EXPERIENCE REQUIRED

Qualification Requirements

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.The requirements listed below are representative of the knowledge, skill and/or ability required.

EDUCATION And/or EXPERIENCE

High school diploma or general education degree (GED); One to two years strong customer service experience and six months or more previous Slot experience. Strong computer skills with the ability to utilize MS Office applications. Strong customer service and teamwork skills necessary to deliver superior casino resort service to a diverse customer base. Must have strong leadership skills and the ability to serve both internal and external customers. Ability to maintain high confidentiality. Ability to adapt quickly to changing priorities. Must be able to balance, control, and report significant amounts of cash accountability on assigned shift.

WORKING CONDITIONS/PHYSICAL DEMANDS

To perform this job successfully, the individual must be able to stand, move and work throughout the office area and properties, including walking up to 1 miles, climbing stairs and sitting at a desk/work station for the duration of the shift. Must be able to work in a smoke filled environment. Typically the individual will be housed in an office environment. The noise level in the work environment is usually moderate, but will expand when located in the casino environment. Must be able to grasp, bend, lift and/or carry or otherwise move goods weighing a minimum of 25 lbs. on an intermittent basis, and sufficient dexterity of hand in order to use office equipment including, but not limited to: a computer keyboard, calculator, general office equipment and multi-line telephone.