SLOT FLOOR PERSON - ON CALL

Silverton Casino Llc; Enterprise (NV); On-site; USD 21,000 - 30,000; Full time

Job summary

Silverton Casino Llc is seeking a vigilant team member to monitor currency transactions, perform minor machine repairs, and deliver outstanding guest service. The role emphasizes confidentiality, adherence to Title 31, and collaboration with managers and security to prevent tampering or cheating on the casino floor.

The candidate should be able to walk the casino floor for up to eight hours, lift up to 40 lbs, and have at least six months of prior customer service experience.

Qualifications

• Walk the casino floor for up to 8 hours.
• Must have at least 6 months of prior customer service.
• Identify and report irregularities per Title 31.
• Maintain confidentiality of information.
• Knowledge of Title 31 procedures.

Responsibilities

• Monitor currency transactions and complete logs and reports per Title 31.
• Repair minor machine malfunctions.
• Provide exceptional customer service to guests.
• Observe for illegal tampering or abuse of gaming machines.
• Coordinate with Managers and Security to detect and prevent cheating or damage.

Skills

Customer service

Cash handling

Security awareness

Communication

Team player

Regulatory compliance

Problem solving

Education

High School diploma

Tools

CIS Dispatch System

Oasis Floor System

Bill validators

Printers

Job description

General Summary of Job DutiesMonitors currency transactions and completes appropriate logs and reports pursuant to Title 31.Repairs minor machine malfunctions.Observe slot play for illegal machine tampering/abuse.Provides customer service.Maintains the inventory, check in sheets, and reconciling of their bank when in operation.Ensures compliance with all regulatory agencies.Must hold all appropriate information as confidential.General Job Responsibilities and Duties:Maintain a high quality of guest service according to Silverton Be Amazing Service Standards.Thorough knowledge of applicable Company and departmental policies and procedures as well as the willingness to learn and follow any policy or procedure that may be introduced in the future.Adhere to all appearance and uniform standards.Maintain an open line of communication with Managers.Maintain a positive and professional demeanor during all interactions with guests, fellow Team Members, and Vendors.Ability to accept performance feedback in a professional manner.Regular attendance on all scheduled shifts is considered an essential function of the job.Arriving on time for all scheduled shifts is considered an essential function of the job.Other duties as assigned.To perform the job successfully, an individual should demonstrate the following Silverton Values:Character: Always do the right thing and treat everyone with dignity and respect.Collaboration: Celebrate Diverse ideas, thought and talents.Care: Be KIND to yourself and each other.Fun: Our guests are here to have FUN, so we should have FUN, too!Excellence: Be Amazing!Skills, Education & Other RequirementsWalk the casino floor up to 8 hoursAbility to lift and carry 40 lbs while walking the casino floor.Must have at least 6 months of prior customer serviceUpbeat personality for all interactions with guests and fellow team membersMust know and understand the Title 31 proceduresKnowledge and communication of special promotions to our guest. Coordinates with Managers and security to detect and prevent attempts to cheat or damage gaming equipment and to identify floor irregularities to Slot Manager, Lead Supervisor or Casino Manager.Holds all appropriate information as confidentialExercise appropriate discretion in identifying situations that require management attention.Ability to handle & secure keys within departmental guidelinesAdheres to regulatory, departmental and company policies.High School diploma or equivalent experience is preferred.Required Work CardsIdentification that establishes identityIdentification that establishes the right to work in the United StatesGaming CardMachinery, Work Equipment, Programs, Software, Hardware UsedMust be able to learn or have working knowledge of CIS Dispatch SystemMust be able to learn or have working knowledge of Oasis Floor SystemMust have working knowledge of bill validators, printers, and be able to do small repairs such as clearing jams,etc.