Slot Supervisor

Seneca-Gaming-Corporation; City of Niagara Falls (NY); On-site; USD 44,000 - 54,000; Full time

Job summary

Seneca Gaming Corporation is seeking a Slot Supervisor for the Niagara Falls, NY area. This role supervises Slot Attendants on an assigned shift to ensure consistent, high levels of customer service and adherence to internal controls.

Responsibilities include supervising staff, monitoring machine operation and payouts, and enforcing security policies. Must have casino experience and supervisory background; training completed within nine months.

Qualifications

• Must be 18 years of age or older.
• High school diploma or equivalent.
• Minimum of two (2) years of casino experience and at least one (1) year of supervisory experience.
• Knowledge of casino rules, regulations and procedures.
• Excellent communication and customer service skills.

Responsibilities

• Supervise Slot Attendants on assigned shift and ensure high levels of service.
• Monitor slot machines for proper operation and legitimacy.
• Assign staff, schedule breaks, and ensure coverage.
• Monitor payouts and act as signatory on jackpots.
• Enforce security policies and information security guidelines.
• Maintain professional appearance and conduct in line with policies.
• Provide exceptional customer service and handle inquiries from patrons.
• Complete required training within nine months of employment.
• Work across a 24-hour shift schedule as needed.

Skills

Customer service

Communication

Supervisory experience

Casino knowledge

Conflict resolution

Education

High School Diploma or equivalent

Tools

Slot machine operation

Cash handling

Security procedures

Job description

Great teams make the #Best8Hours of your day. At Seneca Resorts & Casinos, we work hard, celebrate often, and build a culture people actually want to be part of.The Slot Supervisor is responsible for supervision of the Slot Attendants on an assigned shift and responsible for ensuring that the Slot Attendants are providing consistent high levels of customer service. All duties are to be performed within the guidelines of the Seneca Gaming Corporation’s policies and procedures, Internal Control Standards and objectives.ESSENTIAL FUNCTIONS AND RESPONSIBILITIES:1. Responsible to work in conjunction with the Slot Shift Manager in the supervision of personnel and efficient operation of the facilities during an assigned shift. Monitor employee personnel activities and take appropriate actions in support of efficient operations.2. Observe activities in the Slot machine department areas watching for irregularities. Ensure Slot Machines are functioning properly and the machines are being played legitimately.3. Assign personnel to areas of the casino, schedules and monitors breaks in order to provide proper coverage and efficient service to Slot customers.4. Assist in monitoring the payouts on the machines, to ensure that proper amounts are being paid to customers.5. Act as signatory on jackpots as outlined by Internal Control Manual.6. Must know and enforce all policies and procedures regarding the security of monies, parts, equipment and required documentation.7. Utilize effective communication tools to ensure that consistent, accurate and timely information is provided through all shifts.8. Ensure professional behavior and appearance are in compliance with established standards, rules, and regulations of the Slot Department and the Seneca Gaming Corporation.9. Maintain a current understanding of all policy and guidelines regarding information security including the Seneca Gaming Corporation Acceptable Use Policy. Understand and comply with all information security policies and procedures at all times.10. Provide exceptional customer service to all patrons and communicate in a pleasant, friendly and professional manner at all times. Maintain a professional work environment with supervisors, managers and staff.11. Meet the attendance guidelines of the job and adhere to regulatory, departmental and company policies.12. Must complete all required SGC Training programs within nine (9) months from commencement of employment.13. Attend all necessary meetings.14. Duties, responsibilities, requirements and expectations pertaining to this job are subject to change as needed. Hours are determined by a 24-hour schedule.QUALIFICATIONS/REQUIREMENTS:Education/Experience:1. Must be 18 years of age or older upon employment.2. Candidate should have a high school diploma or its equivalency.3. Minimum of two (2) years of casino experience and at least one (1) year of supervisory experience.4. Knowledge of casino rules, regulations and procedures.Language Skills and Reasoning Ability:1. Must possess excellent communication skills.2. Ability to write routine correspondence and to speak effectively to the public, employees and customers.3. Must have the ability to deal effectively and interact well with the customers and employees.4. Must have the ability to resolve problems/conflicts in a diplomatic and tactful manner.Physical Requirements and Work Environment:The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderately loud. When on the casino floor, the noise levels increase to loud. Must be able to work in an environment where smoking is permitted.1. Must be able to stand, walk, and move through all areas of the casino.2. Must be able to use hands to finger, handle or feel objects, tools or controls.3. Maintain physical stamina and proper mental attitude to work under pressure in a fast-paced, casino environment and effectively deal with customers, management, employees, and members of the business community in all situations.Salary Starting Rate:$49,069.41Compensation is negotiable based on experience and education.Each position has varying minimum qualifications. In the absence of fully qualified candidates, some requirements may be waived.