Slot Floor Leader: Guest Service, Training & Compliance

Agua Caliente Casino • Resort • Spa; Rancho Mirage (CA); Vor Ort; USD 48.000 - 64.000; Vollzeit

Zusammenfassung

Agua Caliente Casino • Resort • Spa in Rancho Mirage, CA is seeking a Slot Operations Supervisor to support the Slot Relief Shift Manager with scheduling, training, and overseeing Slot Attendants and Hi Limit Cashiers.

You will supervise slot operations on the casino floor, ensure customer service excellence, handle cash accountability, and participate in hiring, training, and disciplinary actions while maintaining AML guidelines and internal controls.

Qualifikationen

• High school diploma or general education degree (GED).
• 1–2 years strong customer service experience and 6+ months Slot experience.
• Strong computer skills with MS Office applications.
• Strong customer service and teamwork skills to deliver casino resort service.
• Strong leadership skills and ability to serve internal and external customers.
• Ability to maintain high confidentiality.
• Ability to adapt quickly to changing priorities.
• Balance, control, and report significant cash accountability on shift.

Aufgaben

• Assists the Slot Relief Shift Manager with scheduling, training, and overseeing Slot Attendants and Hi Limit Cashiers in an assigned section of the floor.
• Provides excellent customer service.
• Responsible for all related gaming machine and guest service issues.
• Assists with hiring, training, and disciplinary actions of Slot Department personnel.
• Supervises the Slot Operation of the Casino floor, gaming machines, customer service, and assigned Slot Department personnel.
• Adheres to Anti-Money Laundering Program (AMLP) requirements including Title 31, SARs, and customer identification.
• Oversees activity of Slot Attendants and Hi Limit Cashiers; issues complimentary services per internal control authorizations.
• Approves slot machine payoffs in assigned area and key over Slot Jackpots.
• Maintains knowledge of property and events; stays informed of industry trends.
• Performs duties of a Slot Attendant as required.
• Complies with Tribal Regulations, internal controls and policies.

Kenntnisse

Leadership

Customer service

Teamwork

Ausbildung

High school diploma or GED

Tools

MS Office

Jobbeschreibung

Agua Caliente Casino • Resort • Spa in Rancho Mirage, CA is seeking a Slot Operations Supervisor to support the Slot Relief Shift Manager with scheduling, training, and overseeing Slot Attendants and Hi Limit Cashiers.

You will supervise slot operations on the casino floor, ensure customer service excellence, handle cash accountability, and participate in hiring, training, and disciplinary actions while maintaining AML guidelines and internal controls.