Slot Floor Lead & Training Supervisor

Agua Caliente Casinos; Agua Caliente (CA); On-site; USD 55,000 - 85,000; Full time

Job summary

Agua Caliente Casinos is seeking a Slot Shift Supervisor to assist the Slot Relief Shift Manager with scheduling, training, and overseeing Slot Attendants and Hi Limit Cashiers in an assigned section of the floor.

The role requires customer service excellence, leadership, and strong cash accountability, with experience in casino operations and familiarity with MS Office; compliance with AMLP and internal controls is essential.

Qualifications

• GED or equivalent education.
• 1–2 years strong customer service experience and six months or more previous Slot experience.
• Strong leadership skills and ability to serve both internal and external customers.
• Ability to maintain high confidentiality and adapt to changing priorities.

Responsibilities

• Assist the Slot Relief Shift Manager with scheduling, training, and overseeing Slot Attendants and Hi Limit Cashiers in an assigned section of the floor.
• Provide excellent customer service and address gaming machine and guest service issues.
• Assist with hiring, training, and disciplinary actions of Slot Department personnel.
• Supervise slot operation, gaming machines, and customer service in the assigned area.
• Adhere to Anti-Money Laundering Program requirements and internal controls.

Skills

Customer service

Leadership

Teamwork

Cash handling

MS Office

Education

GED or higher

Tools

MS Office

Job description

Agua Caliente Casinos is seeking a Slot Shift Supervisor to assist the Slot Relief Shift Manager with scheduling, training, and overseeing Slot Attendants and Hi Limit Cashiers in an assigned section of the floor.

The role requires customer service excellence, leadership, and strong cash accountability, with experience in casino operations and familiarity with MS Office; compliance with AMLP and internal controls is essential.