Cage Shift Lead: Cash Ops & Guest Service

Agua Caliente Casinos; Cathedral City (CA); On-site; USD 55,000 - 75,000; Full time

Job summary

Agua Caliente Casinos is seeking a Cage Supervisor to manage daily cage operations, oversee cashiers, and ensure strict adherence to cash control policies. The role requires experience in high-volume cash environments and strong customer service skills.

The candidate must maintain professionalism, communicate effectively in English, and respond promptly to customer inquiries while working in a fast-paced casino setting.

Qualifications

• High school diploma or GED.
• 2 years related experience and/or training or equivalent combination of education and experience in high volume cash operations.
• Proficient in using the Ten Key Adding Machine.
• Must have a professional demeanor and be able to communicate well with the public.
• Must be able to communicate in English.
• Must be able to work in an intense and fast paced environment where a high degree of concentration is necessary to perform required job duties.

Responsibilities

• Oversee cage activities during a shift and ensure adherence to policies and procedures.
• Supervise cage cashiers and provide coaching and supervision.
• Balance and protect main bank; monitor cash handling within the cage area.
• Schedule staffing and manage time-off requests.
• Investigate variances and document findings.
• Address customer inquiries and resolve complaints professionally.
• Ensure compliance with all internal controls and tribal regulations.

Skills

Professional demeanor

English communication

Customer service

Education

High school diploma or GED

Tools

Ten Key Adding Machine

Job description

Agua Caliente Casinos is seeking a Cage Supervisor to manage daily cage operations, oversee cashiers, and ensure strict adherence to cash control policies. The role requires experience in high-volume cash environments and strong customer service skills.

The candidate must maintain professionalism, communicate effectively in English, and respond promptly to customer inquiries while working in a fast-paced casino setting.