Slot Floor Guest Experience Specialist

northforkmonocasinocareers; Madera (CA); On-site; USD 30,000 - 45,000; Full time

Job summary

North Fork Mono Casino & Resort is seeking a Slot Service Ambassador to provide friendly, efficient service on the casino floor in Madera, CA. You will handle hand pays, minor machine repairs, currency exchanges, and players club signups while following Title 31 and safeguarding assets.

You will report to the Slot Supervisor and work to promote the players rewards program, maintain slot bank accountability, and ensure compliance with department policies and responsible gaming guidelines.

Qualifications

• High school diploma or GED preferred.
• Must be able to obtain and maintain a Gaming License from the Tribal Gaming Commission.
• Must be at least 21 years old.
• Slot experience preferred.

Responsibilities

• Provide friendly, efficient service on the slot floor, including hand pays, minor machine repairs, currency and coin exchanges, and rewards program signups.
• Count down and maintain accountability of a slot bank; handle cash and change with Title 31 compliance.
• Promote enrollment in the players club and issue/reprint cards as needed.

Skills

Effective communication

Relationship building

Title 31 knowledge

Responsible Gaming

Math and money handling

Computer skills

MICS and internal controls

Education

High school diploma or GED

Slot experience preferred

Job description

North Fork Mono Casino & Resort is seeking a Slot Service Ambassador to provide friendly, efficient service on the casino floor in Madera, CA. You will handle hand pays, minor machine repairs, currency exchanges, and players club signups while following Title 31 and safeguarding assets.

You will report to the Slot Supervisor and work to promote the players rewards program, maintain slot bank accountability, and ensure compliance with department policies and responsible gaming guidelines.