Slot Floor Attendant: Customer Service & Machine Support

Bally's Corporation; Atlantic City (NJ); On-site; USD 21,000 - 25,000; Full time

Job summary

Premier is seeking a customer-focused Slot Attendant in Atlantic City to assist players, explain casino machines, and maintain high levels of service. You will handle machine issues, currency exchanges, and safety compliance while keeping the floor organized and welcoming.

English literacy is required; NJ Casino EE Registration is preferred or required. The role offers hourly compensation at the posted rate with opportunities for growth within a fast-paced casino environment.

Qualifications

• Customer service skills preferred.
• Public relations and communication skills preferred.
• NJ Casino EE Registration required.

Responsibilities

• Observe slot players in assigned area and assist with machines.
• Explain machine types and correct simple machine problems.
• Control and safeguard slot machine keys, radio, and Android devices.
• Report safety issues on the casino floor or in the building.
• Handle jackpot and paper fill transactions promptly and accurately.
• Stay informed about property events and relay details to players.
• Exchange currency for patrons using an impressed fund.
• Read and write in English; communicate clearly with guests.
• Address guest complaints and machine malfunctions; escalate when needed.
• Identify situations requiring supervisory personnel.
• Follow all company and department directives, policies, and procedures.
• Complete CTR, SARC, and W2-G forms as needed for jackpots.
• Complete annual AML/Title 31 training or equivalent.
• Maintain a clean, safe work environment and proper safety standards.
• Perform other duties as assigned.

Skills

Customer service skills

Public relations

Communication skills

Education

NJ Casino EE Registration

Job description

Premier is seeking a customer-focused Slot Attendant in Atlantic City to assist players, explain casino machines, and maintain high levels of service. You will handle machine issues, currency exchanges, and safety compliance while keeping the floor organized and welcoming.

English literacy is required; NJ Casino EE Registration is preferred or required. The role offers hourly compensation at the posted rate with opportunities for growth within a fast-paced casino environment.