Slot Floor Attendant: Guest Help & Jackpot Support

Bally's; Atlantic City (NJ); On-site; USD 19,286 - 24,796; Full time

Job summary

Bally's Atlantic City is hiring for a role on the casino floor, supporting slot players and operating machine areas. You will assist with machine operation, provide guidance, and ensure safety and proper cash handling.

The position requires knowledge of various slot machines, strong English communication, and the ability to resolve routine guest concerns while following company policies. Training in AML and compliance is required.

Qualifications

• Good customer service and communication skills.
• Ability to read and write English.
• Knowledge of slot machines and basic troubleshooting.
• Attention to safety and reporting issues.
• Capable of handling currency transactions.

Responsibilities

• Observe slot players and assist with machine operation.
• Troubleshoot simple machine issues as needed.
• Maintain security of equipment and keys.
• Report safety issues on the casino floor or in the building.
• Process jackpot and paper fill transactions accurately.
• Relay information about events to slot players.
• Exchange currency for patrons when required.
• Communicate clearly in English.
• Handle guest complaints and machine malfunctions.
• Escalate to supervisory personnel when needed.
• Comply with company and departmental directives and procedures.
• Complete AML/Title 31 compliance training when required.

Skills

Customer service

Cash handling

Communication

English literacy

Slot machine knowledge

Job description

Bally's Atlantic City is hiring for a role on the casino floor, supporting slot players and operating machine areas. You will assist with machine operation, provide guidance, and ensure safety and proper cash handling.

The position requires knowledge of various slot machines, strong English communication, and the ability to resolve routine guest concerns while following company policies. Training in AML and compliance is required.