Slot Casino Host - Sunset

Station Casinos; Henderson (NV); On-site; USD 42,000 - 60,000; Full time

Job summary

Station Casinos in Henderson, Nevada seeks a guest relations professional to greet and assist Guests, explain promotions, and support VIP guest engagement. The role involves promoting player programs, maintaining confidentiality, and coordinating with Hosts and management.

Ideal candidates will be organized, detail oriented, and able to work varied shifts. Gaming registration is required, with a preference for candidates with prior guest services experience.

Qualifications

• Communicate effectively with Guests, Team Members and Management.
• Well organized and detail oriented.
• Available to work the shifts necessary to complete functions and responsibilities.
• Must be able to obtain Gaming Registration.
• Must be professional and maintain confidentiality to surveillance operations and activities.
• Two plus years of experience preferred.
• Exercise general responsibilities necessary to minimize operation cost and maximize operational profits.

Responsibilities

• Greet Guests and recognize frequent Guests, guiding them to information about Hosts and contact options.
• Explain promotions, programs, and current giveaways to Guests.
• Explain benefits of using a player’s card and encourage participation.
• Develop and implement new promotions and improve guest service and VIP relationships.
• Possess discretion and confidentiality regarding surveillance and operations.

Skills

Communication

Organizational skills

Attention to detail

Experience preferred

MS Windows

Tools

MS Windows

Job description

Greet Guests, recognize frequent Guests, and ensures that they have information on how to contact any Host for future needs. Explains promotions, programs, and any current giveaways to all Guests. Explains the benefits andprivileges of using a player’s card. Responsible for improving Guest service, developing and implementing new promotions, maintaining and cultivating relationships with VIP Guests. Familiar with a variety of the field's concepts, practices, and procedures. Relies on experience and judgment to plan and accomplish goals. Performs a variety of tasks. May lead and direct the work of others. A wide degree of creativity and latitude is expected. Ability to approve credit and manage reinvestments in Guests. Responsible for developing and increasing Guest visits and play habits. Responsible for filing events based on play criteria. Responsible for acquiring new and inactive business.

Qualifications:

Communicate effectively with Guests, Team Members and Management. Well organized and detail oriented. Available to work the shifts necessary to complete functions and responsibilities. Must be able to obtain Gaming Registration. Must be professional and maintain confidentiality to surveillance operations and activities. Two plus years of experience preferred. Basic computer skills. Must be able to work quickly and accurately under high stress situations. Exercise general responsibilities necessary to minimize operation cost and maximizeoperational profits.