Slot Casino Host - Sunset

Durango Casino & Resort; Henderson (NV); On-site; USD 36,000 - 60,000; Full time

Job summary

Durango Casino & Resort in Henderson, NV seeks a guest services host to greet Guests, recognize frequent Guests, and provide contact information for Hosts on future needs. You will explain promotions, programs, and any current giveaways, and outline the benefits of using a loyalty card.

The role aims to improve guest service and cultivate VIP relationships. Candidates should have strong communication skills, be organized and detail oriented, and ready to work under pressure.

Qualifications

• Communicate effectively with Guests, Team Members and Management.
• Well organized and detail oriented.
• Must be able to obtain Gaming Registration.
• Professional and maintain confidentiality to surveillance operations.
• Two plus years of experience preferred.

Responsibilities

• Greet Guests, recognize frequent Guests, and ensure they have information on how to contact any Host for future needs.
• Explain promotions, programs, and current giveaways to Guests.
• Explain the benefits and privileges of using a player’s card.
• Improve Guest service, develop and implement new promotions, and cultivate relationships with VIP Guests.
• Exercise judgment to plan goals and may lead and direct the work of others.
• Approve credit and manage reinvestments in Guests.
• Develop and increase Guest visits and play habits.

Skills

Guest relations

Communication

Organization

Attention to detail

Under pressure

Tools

Basic computer skills

Job description

Greet Guests, recognize frequent Guests, and ensures that they have information on how to contact any Host for future needs. Explains promotions, programs, and any current giveaways to all Guests. Explains the benefits andprivileges of using a player’s card. Responsible for improving Guest service, developing and implementing new promotions, maintaining and cultivating relationships with VIP Guests. Familiar with a variety of the field's concepts, practices, and procedures. Relies on experience and judgment to plan and accomplish goals. Performs a variety of tasks. May lead and direct the work of others. A wide degree of creativity and latitude is expected. Ability to approve credit and manage reinvestments in Guests. Responsible for developing and increasing Guest visits and play habits. Responsible for filing events based on play criteria. Responsible for acquiring new and inactive business.

Qualifications:

Communicate effectively with Guests, Team Members and Management. Well organized and detail oriented. Available to work the shifts necessary to complete functions and responsibilities. Must be able to obtain Gaming Registration. Must be professional and maintain confidentiality to surveillance operations and activities. Two plus years of experience preferred. Basic computer skills. Must be able to work quickly and accurately under high stress situations. Exercise general responsibilities necessary to minimize operation cost and maximizeoperational profits.