Executive Slot Host - GVR

Station Casinos; Henderson (NV); On-site; USD 21,000 - 34,000; Full time

Job summary

Station Casinos in Henderson, NV is seeking a Guest Relations representative to greet guests, recognize frequent visitors, and connect them with hosts for future needs.

You will explain promotions and player’s club benefits, develop promotions, and cultivate strong relationships with VIP guests while maintaining confidentiality and high-service standards in a fast-paced environment.

Applicants should be able to work under pressure, communicate clearly, and lead others when required.

Qualifications

• Communicate effectively with Guests, Team Members and Management.
• Well organized and detail oriented.
• Must be able to obtain Gaming Registration.
• Two (2) plus years experience preferred.
• Must be able to work quickly and accurately under high stress situations.

Responsibilities

• Greet guests and recognize frequent guests and connect them with hosts for future needs.
• Explain promotions, programs, and current giveaways to all guests.
• Explain benefits and privileges of using a player’s card.
• Develop and implement new promotions and cultivate relationships with VIP customers.
• Lead and direct the work of others as needed and maintain confidentiality with surveillance operations.

Skills

Effective communication

Well organized

Basic computer skills

Gaming Registration eligibility

Experience 2+ years

Work under high stress

Job description

Greet guests, recognize frequent guests, and ensures that they have information on how to contact any host for future needs. Explains promotions, programs, and any current giveaways to all guests. Explains the benefits andprivileges of using a player’s card. Responsible for improving customer service, developing, implementing new promotions, maintaining, and cultivating relationships with VIP customers. Familiar with a variety of the field's concepts, practices, and procedures. Relies on experience and judgment to plan and accomplish goals. Performs a variety of tasks. Mau lead and direct the work of others. A wide degree of creativity and latitude is expected. Typically reports to a manager or head of a unit/department. Ability to approve credit and manage reinvestments on guests by applying complimentaries according to guidelines. Responsible for developing and increasing guest visits and play habits. Responsible for filing events based on play criteria. Responsible for acquiring new and inactive business. Approve credit.

Qualifications:

Communicate effectively with Guests, Team Members and Management in both written and verbal form. Well organized and detail oriented. Available to work the hours necessary to complete functions and responsibilities. Must be able to obtain Gaming Registration. Must be professional and maintain confidentiality to surveillance operations and activities. Two (2) plus years experience preferred. Basic computer skills. Must be able to work quickly and accurately under high stress situations. Exercise general responsibilities necessary to minimize operation cost and maximizeoperational profits.