Slot Casino Host - Sunset

Station Casinos LLC.; Henderson (NV); Hybrid; USD 42,000 - 65,000; Full time

Job summary

Station Casinos LLC. seeks a Guest Services Host to greet and assist guests, explain promotions, and connect them with the right contacts for future visits. You will cultivate VIP relationships and promote loyalty program benefits in a high-energy casino environment.

The role emphasizes confidentiality, accuracy, and the ability to work under pressure while delivering exceptional guest experiences. Two years of experience are preferred, with strong communication and organizational skills

Qualifications

• Experience in guest services in fast-paced or high-stress environments.
• Ability to communicate clearly with guests, team members and management.
• Strong organizational skills and attention to detail.
• Maintain confidentiality around surveillance operations and activities.
• Two+ years of relevant experience preferred.
• Basic computer skills for daily operations.

Responsibilities

• Greet guests and recognize frequent guests, directing them to the appropriate host contact.
• Explain promotions, programs, and current giveaways to guests.
• Describe guest benefits and privileges of using a player’s card.
• Develop and implement new promotions to improve guest service and loyalty.
• Build and cultivate relationships with VIP guests and gaming patrons.
• Assist in approving credit and reinvestments as needed and manage guest visits.

Skills

Guest relations

Communication

Organization

Confidentiality

Experience

Computer skills

Job description

Greet Guests, recognize frequent Guests, and ensures that they have information on how to contact any Host for future needs. Explains promotions, programs, and any current giveaways to all Guests. Explains the benefits andprivileges of using a player’s card. Responsible for improving Guest service, developing and implementing new promotions, maintaining and cultivating relationships with VIP Guests. Familiar with a variety of the field's concepts, practices, and procedures. Relies on experience and judgment to plan and accomplish goals. Performs a variety of tasks. May lead and direct the work of others. A wide degree of creativity and latitude is expected. Ability to approve credit and manage reinvestments in Guests. Responsible for developing and increasing Guest visits and play habits. Responsible for filing events based on play criteria. Responsible for acquiring new and inactive business.

Qualifications:

Communicate effectively with Guests, Team Members and Management. Well organized and detail oriented. Available to work the shifts necessary to complete functions and responsibilities. Must be able to obtain Gaming Registration. Must be professional and maintain confidentiality to surveillance operations and activities. Two plus years of experience preferred. Basic computer skills. Must be able to work quickly and accurately under high stress situations. Exercise general responsibilities necessary to minimize operation cost and maximizeoperational profits.