Executive Casino Host

Caesars Entertainment; St. Louis (MO); On-site; USD 42,000 - 65,000; Full time

Job summary

Caesars Entertainment in St. Louis seeks a dedicated Casino Host to grow the player base, enhance guest services, and drive revenue through proactive player development and high-touch hospitality.

You will manage guest relationships, coordinate meals and event reservations, and promote the Caesars Rewards program to invitees and VIP guests. Regular travel to events may be required; a professional appearance is expected.

Qualifications

• Ability to obtain and maintain valid gaming license.
• Excellent guest service and communication skills.
• Experience with word processing and spreadsheet applications.
• Ability to be physically mobile and stand/walk 8–12 hour shifts.
• Professional appearance and demeanor at all times.
• Regular and punctual attendance is required.

Responsibilities

• Directly host high-end guests and maintain player development accounts to build loyalty.
• Circulate casino floor meeting new guests and greet familiar guests by name to develop player base.
• Promote Caesars reward program to qualified gaming guests; invite guests to utilize club amenities.
• Award compliments based on gaming action and program guidelines.
• Coordinate guest visits including meals and show reservations and assist with questions and requests.
• Assist in organizing special functions and telemarketing for events or visits.
• Contact guests by phone, mail, or personal visits to increase trip frequency.
• Attend off-property functions as a company representative.
• Mentor casino hosts on player development practices.
• Perform other duties as requested by management.

Skills

Guest services

Communication

Analytical skills

Relationship building

Tools

MS Word

MS Excel

Job description

Job Description

Under general supervision, enhance the growth of gaming revenues through the development of our customer database. Develop new and existing players, to increase frequency of trips and increase theoretical/earning potential value while providing exceptional guest services. Ensure guests enjoy a memorable experience, take care of the guests’ needs and act on the guests’ behalf to secure information and/or reservations for visits to our property and for special events and promotions. Actively prospect new business and aggressively seek higher level player sign ups.

Job Description

Under general supervision, enhance the growth of gaming revenues through the development of our customer database. Develop new and existing players, to increase frequency of trips and increase theoretical/earning potential value while providing exceptional guest services. Ensure guests enjoy a memorable experience, take care of the guests’ needs and act on the guests’ behalf to secure information and/or reservations for visits to our property and for special events and promotions. Actively prospect new business and aggressively seek higher level player sign ups.

Responsibilities

• Directly host high-end guests and maintain player development accounts to ensure regular contact with guests in order to build guest loyalty.
• Circulate casino floor meeting new guests and greeting familiar guests by name to develop player base; encourage return visits and create customer loyalty by establishing and developing relationships with gaming customers.
• Develop player base by promoting Caesars reward program to qualified gaming guests; invite guests to utilize the amenities of the club in order to develop customer loyalty.
• Award customer complimentaries based on gaming action and program guidelines.
• Coordinate guest visits including meals and show reservations, and assist guests with questions and special requests to ensure coordination of guest needs to provide for their maximum convenience and comfort.
• Assist in the organization of special functions (parties, tournaments, etc.) and is responsible for preparing invitee lists and telemarketing efforts for special events, individual visits and/or obtain feedback on customer satisfaction.
• Contact guests by calling, writing or making personal visits to increase trip frequency.
• Attend off property functions as a representative of the company in order to entertain or assist guests as required.
• May act as a mentor to casino hosts and provide guidance on player development practices.
• Perform other duties as requested by management.

Qualifications

Ability to obtain and maintain valid gaming license

• Strong analytical, judgment and decision making skills in order to make knowledgeable decisions regarding complimentaries.
• Excellent written and oral communication skills
• Experience with word processing and spreadsheet computer applications
• Ability to be physically mobile, and stand/walk for 8 to 12-hour shifts.
• Excellent guest service and communication skills.
• Must be able to work in areas containing dust, secondhand smoke, varying noise and temperature levels, lighting, vibrations, crowds and air quality.
• Must present a professional appearance and demeanor at all times.
• Regular and punctual attendance is required.