Slot/Beverage Supervisor (Harrah's Joliet)

Caesars Entertainment; Joliet (IL); On-site; USD 52,000 - 68,000; Full time

Job summary

Caesars Entertainment in Joliet, IL, on-site, seeks a Slot/Beverage Supervisor to oversee daily slot, beverage and EVS operations and to develop a strong front-line team. You will schedule staff to maximize guest service while controlling labor costs and ensuring compliance with gaming rules.

The role requires leadership, strong communication, and a solid hospitality mindset, with flexibility for nights, holidays, and weekends. This is an on-site position at Harrah’s Joliet.

Qualifications

• High school diploma or equivalent required.
• Proficiency in Microsoft Office and Outlook.
• Strong guest services orientation and leadership skills.
• Excellent verbal and written communication; flexibility to work nights, holidays, weekends.

Responsibilities

• Oversee daily slot floor, beverage and EVS operations.
• Properly schedule employees to deliver high guest service while managing labor costs.
• Develop employees through training and coaching.
• Ensure compliance with Illinois Gaming Board rules and company policies.
• Monitor jackpots and slot operations; maintain beverage systems and POS controls.
• Provide fast, flawless service and promote products to guests.

Skills

Guest services orientation

Leadership

Verbal and written communication

Scheduling

Teamwork

Education

High school diploma or equivalent

Tools

Microsoft Office

Outlook

Job description

Slot/Beverage Supervisor (Harrah's Joliet)

Joliet, IL, United States (On-site)

Hot Job

WE ARE CAESARS
At Caesars Entertainment, our Mission, Vision & Values reflect our unique purpose, providing people with possibilities and places to have fun. Our Mission, Vision & Values represent a unifying and inspiring way forward, and all Team Members are expected to uphold them.
Our Mission: “Create the Extraordinary"
Our Vision: “We create spectacular worlds that immerse, inspire and connect you. We don’t perform magic; we create it with excellence.”
Our Values: “Blaze the Trail, Together We Win, All-In on Service”
Our corporate social responsibility framework, People Planet Play, represents our continuous dedication to enhancing economic development, uplifting the wellbeing of our Team Members and their families, and making positive contributions to the communities we operate in.

Job Summary

The Slot/Beverage Supervisor oversees daily slot floor, beverage and EVS operations, ensuring efficient staffing and exceptional; guest service. This position supervises and develops team members, resolves guest concerns, and maintains compliance with gaming regulations, safety requirements, and company

How You Will Create the Extraordinary

Monitors and manages the daily slot floor, beverage & EVS operations including supervising all front line personnel.

Properly schedules employees to ensure that the highest levels of guest service are delivered while maintaining labor expenditures.

Constantly monitors daily labor to volume metrics and makes staffing adjustments as necessary.

Develops employees through training, coaching, empowerment, evaluating performance, recognition and administering disciplinary actions; motivates employees through leading by example, creating a shared vision, displaying integrity, sound decision making skills, being fair and consistent in execution of his/her daily duties.

Thorough and complete knowledge of all internal controls, Illinois Gaming Board rules, company regulations and policies including Controlling Alcohol Risks Effectively techniques and Currency Transaction Reporting laws. (MTL/CTR/W2G).

Is able to generate and review all necessary paperwork for accuracy, completeness and compliance.

Thorough knowledge of various types of slot machines, their functions, malfunctions and payout schedules.

Observes verifiers, supervises and countersigns all hand paid jackpots.

Oversees all jackpots, ticket fills, identifies attempts to cheat or damage slot machines and irregularities.

Thorough and complete knowledge of all beverage dispensing systems and point of sale accounting systems; maintains appropriate/accurate inventories of liquor and supplies, accurate food beverage cost controls.

Maintains a comfortable, clean, organized and safe environment for internal and external guests; consistently displays an attentive, upbeat, and enthusiastic attitude

Fosters a culture of fun, excitement and high-energy, while prioritizing service to differentiate service by tier.

Provides fast flawless and exceptional service on a consistent basis; creates opportunities to talk to guests by promoting products and services, anticipates needs and following up on requests.

Individuals must be able to perform all technical functions of the slot host, beverage, and EVS employee requirements.

Communicates and works well with support departments to achieve property and department goals and objectives.

Acts as a role model to other employees and always presents oneself as a credit to Harrah’s and encourages others to do the same.

Adheres to all regulatory, company and department policies and procedures.

Completes all other duties as assigned.

What You Will Need

High school diploma or equivalent required.

Must be proficient in Microsoft Office and Outlook.

Strong and sincere guest services orientation; must possess leadership skills and have excellent verbal and written communication skills.

Preferred experience includes, but is not limited to strong knowledge of slot operations, internal procedures, abbreviations and codes.

Knowledge of food service standards, wine varietals and wine service.

Creative, self-motivated, possess rudimentary scheduling skills.

Able to foster teamwork as well as possess a sense of urgency in accomplishing tasks.

Must be flexible in schedule to include nights, Holidays, and weekends.

Must pass SuperLap.

Internal candidates must meet Harrah’s Joliet transfer eligibility requirements.

ADDITIONAL REQUIREMENTS

Must be able to lift up to 50lbs. and carry objects weighing up to 50lbs.

Position requires 10% standing, 5% sitting, 85% walking.

Requires some pushing, twisting, climbing,