Security Supervisor (Harrah's Joliet)

Caesars Entertainment; Joliet (IL); On-site; USD 43,000 - 55,000; Full time

Benefits offered by this job

Comprehensive Medical, Dental, and Vis

401(k) retirement plan

Generous PTO

Education Assistance

Team Member Discounts

Job summary

Caesars Entertainment in Joliet is seeking a Security Officer/Shift Supervisor to assist the Security Manager in achieving department goals and ensuring guest and employee safety.

You will handle scheduling, payroll support, training, and maintain compliance with Illinois Gaming Board standards; this full-time role offers comprehensive benefits and a path for advancement.

Qualifications

• High school diploma or equivalent required; college degree preferred.
• 1-2 years experience with Guest Safety, valet operations or other related casino experience required.
• CPR/AED certification required (If not currently certified, must obtain within first 90 days).
• Must be 21 years of age or older.
• Proficiency in Microsoft Office and Outlook.

Responsibilities

• Assists Security Manager & Security Shift Managers in accomplishing security and valet departmental goals and objectives.
• Ensures employee satisfaction by providing two-way communication, training, schedules, and timely performance appraisals.
• Exhibits sound decision-making attributes, motivates employees and exhibits effective supervisory skills.
• Provides administrative assistance to the Security Shift Manager including scheduling and payroll.
• Maintains knowledge of the hotel, community and special events in order to accurately provide guest with information.
• Acts as a role model and coaches while developing employees using a consistent, approachable demeanor and clearly articulates expectations.

Skills

Guest Safety

Supervisory Experience

CPR/AED Certification

Microsoft Office & Outlook

Communication Skills

Education

High School Diploma or Equivalent

College Degree Preferred

Tools

Microsoft Office

Outlook

Job description

WE ARE CAESARS At Caesars Entertainment, our Mission, Vision & Values reflect our unique purpose, providing people with possibilities and places to have fun. Our Mission, Vision & Values represent a unifying and inspiring way forward, and all Team Members are expected to uphold them. Our Mission: “Create the Extraordinary” Our Vision: “We create spectacular worlds that immerse, inspire and connect you. We don’t perform magic; we create it with excellence.” Our Values: “Blaze the Trail, Together We Win, All-In on Service” Our corporate social responsibility framework, People Planet Play, represents our continuous dedication to enhancing economic development, uplifting the wellbeing of our Team Members and their families, and making positive contributions to the communities we operate in.

How You Will Create the Extraordinary

Assists Security Manager & Security Shift Managers in accomplishing security and valet departmental goals and objectives.

Ensures employee satisfaction by providing two-way communication, training, schedules, and timely performance appraisals.

Exhibits sound decision‑making attributes, motivates employees and exhibits effective supervisory skills.

Provides administrative assistance to the Security Shift Manager including scheduling and payroll.

Has a thorough and sound working knowledge of Illinois Gaming Board Minimum Internal Control Standards as well as Harrah’s Entertainment Internal Control Submissions.

Maintains and enforces policies and procedures to protect the company assets as well as guest safety (both internal and external).

Monitors incident reports ensuring accuracy and efficiency. Initiates investigatory process when appropriate.

Provides testimony in court when required.

Ensures cleanliness, organization and safe conditions of driveways, sidewalks, hotel entrance, lobby, and luggage storage areas.

Maintains knowledge of the hotel, community and special events in‑order to accurately provide guest with information.

Acts as a role model and coaches while developing employees using a consistent, approachable demeanor and clearly articulates expectations.

Adheres to all department/company policies and procedures.

Adheres to regulatory, departmental and company policies in an ethical manner.

All other tasks as assigned by the Security Manager and VP of Finance.

What You Will Need

High school diploma or equivalent required; college degree preferred.

Previous supervisory experience preferred.

1-2 years experience with Guest Safety, valet operations or other related casino experience required.

CPR/AED certification required (If not currently certified, must obtain within first 90‑days of employment).

Must be 21 years of age or older.

Valid driver’s license with no outstanding moving violations.

Proficiency in Microsoft Office and Outlook.

Ability to work a rotating shift with fluctuating days off.

Must possess excellent verbal, written, and communication skills.

Must be flexible to work all shifts and possess a professional appearance and demeanor

Must be able to foster teamwork and a sense of urgency in accomplishing tasks.

Must be able to produce a cohesive team environment while working with all levels in the organization.

Must be able to work independently and in a team environment.

Must be able to respond calmly and make rational decisions when handling guest and employee conflicts.

Must be able to speak distinctly and persuasively to others.

Must be able to work at a fast pace and in stressful situations.

Must have computer skills in Microsoft Office, CMS or LMS.

Must have demonstrated strong managerial and leadership skills in previous position(s).

Must pass the SuperLap assessment.

Internal candidates must meet transfer eligibility requirements.

ADDITIONAL REQUIREMENTS

Lifts up to a maximum of 20 lbs. and may occasionally lift up to 150 lbs.

Must be able to carry objects weighing up to 20 lbs.

Must be able to work in areas containing secondary smoke, high noise levels, bright lights and dust.

Position requires 25% standing, 25% sitting, 40% walking, 10% running.

Must be able to stand and walk for entire shift and mobility to move easily around entire property.

Requires some bending, pushing, kneeling, stooping and reaching overhead.

Requires frequent climbing.

Must be able to respond to touch, speech, smell, aural and visual cues.

Must be able to work in a fast‑paced environment involving constant public contact.

WORK SCHEDULE/SHIFT

• Grave Shift: 11:00 pm -7:30 am
• Please note that the schedule may vary based on the operational requirements of the business, so flexibility is essential.

COMPENSATION & BENEFITS

• $43k - $55k
• Employment Type – Full Time

BENEFITS PACKAGE

• Comprehensive Medical, Dental, and Vision Insurance to support your health and well‑being
• Life and Disability Insurance to provide financial security in unexpected situations
• 401(k) retirement plan to help you save for the future.
• Generous Paid Time Off (PTO) policy to ensure a work‑life balance and time for personal needs
• Education Assistance program to support your professional development and continuous learning
• Exclusive Team Member Discounts as a recognition of your valuable contribution to the team

TOGETHER WE WIN We believe in delivering family‑style service—an approach that fosters warmth, connection, and a genuine sense of belonging. Our team treats every guest and colleague with the same care and hospitality we would extend to family, creating a welcoming environment built on respect, teamwork, and personalized attention. Whether assisting customers or collaborating with coworkers, we prioritize service that is thoughtful, supportive, and rooted in genuine relationships.

DISCLAIMER These statements are intended to describe the general nature and level of work being performed in this position. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of the position. The Company reserves the right to make changes to the job description whenever necessary. As part of the onboarding process for new hires, candidates will be required to complete a background check. In addition, pre‑employment drug testing is mandatory for any role operating a motor vehicle (Valet, Bus Drivers, Limo Drivers), Facilities and/or Engineering, Lifeguards, Pilots, Security and Surveillance roles. Pre‑employment screenings will be completed prior to an offer being extended, except where applicable law requires that such pre‑employment screening may occur post‑offer. The Company is an equal opportunity employer and does not discriminate against employees or applicants based on race, color, national origin, sex, age over 40, religion, disability, sexual orientation, gender identity or expression, veteran status, marital status, or any other characteristic protected by law.

ADA Caesars Entertainment will engage in an interactive process and make reasonable accommodations, as required by law, for individuals with disabilities or to accommodate pregnancy, pregnancy‑related conditions, or where a conflict exists between the position and an individuals’ religious beliefs or practices.

EQUAL EMPLOYMENT OPPORTUNITY Caesars Entertainment is an Equal Opportunity Employer. Caesars Entertainment will not discriminate against any employee or applicant based upon a person’s race, color, creed, religion, national origin, sex, marital status, disability, status with regard to public assistance, age, sexual or affectional orientation, gender identity, familial status, ancestry, local human rights commission activity, citizenship, genetic information, protected veteran or military status, or any other protected class.

Job Info

• Job Identification 89094
• Job Category Hotel Operations
• Job Schedule Full time
• Locations Harrah's Joliet Casino (On‑site)