Supervisor, Casino Operations (Slots/Beverage)

Caesars Entertainment; Kansas City (MO); On-site; USD 43,000 - 58,000; Full time

Job summary

Caesars Entertainment is seeking a Supervisor for Casino Operations (Slots/Beverage) at Harrah's North Kansas City. You will lead the casino floor team on shifts, focusing on superior service, throughput, and guest satisfaction while upholding company policies and standards.

The role requires a 21+ year old candidate who can obtain the Missouri Gaming License and pass a background check; prior casino floor experience is preferred and comprehensive benefits are offered from day one.

Qualifications

• High School Diploma or equivalent.
• Must be 21 years of age.
• Missouri Gaming License required.
• Background check required for pre-employment.
• Previous casino floor experience preferred.

Responsibilities

• Lead staff development and training to maintain standards and service quality.
• Coordinate shift workflow to meet business demands and customer satisfaction.
• Ensure compliance with regulatory, internal controls, and policies.

Skills

Customer service

Communication

Data entry

Education

High School Diploma

Job description

Supervisor, Casino Operations (Slots/Beverage)

WE ARE CAESARS
At Caesars Entertainment, our Mission, Vision & Values reflect our unique purpose, providing people with possibilities and places to have fun. Our Mission, Vision & Values represent a unifying and inspiring way forward, and all Team Members are expected to uphold them.
Our Mission: “Create the Extraordinary"
Our Vision: “We create spectacular worlds that immerse, inspire and connect you. We don’t perform magic; we create it with excellence.”
Our Values: “Blaze the Trail, Together We Win, All-In on Service”
Our corporate social responsibility framework, People Planet Play, represents our continuous dedication to enhancing economic development, uplifting the wellbeing of our Team Members and their families, and making positive contributions to the communities we operate in.

Job Summary

Salary for this position typically starts around $50k and you will lead the team in the action and excitement of the casino floor. As a salaried leader you will be eligible to enroll in many best-in-class benefits on your first day of employment.

Supervises all aspects of slot and beverage operations for assigned shift, creating a differentiated service experience and ensuring optimum performance of all.

How You Will Create the Extraordinary

• Achieves desired results in all areas of responsibility through staff development and training programs, established methods, procedures and guidelines to maintain desired standards, and high quality service. Then, monitors results through inspection, evaluation and analysis. Makes changes if necessary to achieve end result.
• Accountability for all team members for day to day and long term operations to include hiring, training and developing employees which includes coaching, mentoring and appropriate performance management up to and including separation.
• Responsible for coordinating work flow during shift to meet business demands and ensure customer satisfaction.
• Familiarization with all Harrah’s Brand programs and systems.
• Responsible for the overall integrity of daily operations, ensures compliance with all regulatory, internal control, and policies and procedures.
• Builds guest relations through visibility to customer, soliciting/requesting feedback, and responding to guest concerns appropriately and professionally to resolve any issues.
• Presents oneself as a credit to Harrah’s and encourages others to do the same.
• Performs all other related and compatible duties as assigned.
• Ensures accountability of all transactions through verification and documentation of exchanges.
• Adheres to regulatory, departmental, and company policies in an ethical manner.

What You Will Need

High School Diploma or equivalent required.

Ability to uphold and demonstrate the highest level of integrity in all situations and recognize standards required by a regulated business.

Must be 21 years of age.

Must be able to obtain Missouri Gaming License.

Must pass background check

Must be able to work any day of the week and any shift, including holidays and weekends.

Must present a well-groomed appearance.

Must have excellent customer service/communication skills.

Knowledgeable in data entry, read and interpret output from a computer.

Previous casino floor experience preferred.

ADDITIONAL REQUIREMENTS

Must be able to work independently along with a team mentality.

Must be able to bend, twist, turn, push and pull, as well as lift and carry above/below the shoulders a minimum of 25 lbs or more.

Must be able to stand for prolonged periods of time or entire shift.

Must be able to work at a fast pace and in stressful situations.

Is able to tolerate areas containing second-hand smoke, high noise levels, bright lights and dust.

Must be able to read, write, speak and understand English.

Must be able to maneuver around office areas, effectively work in high traffic areas and responds to visual and aural cues.

Mathematical abilities including addition and subtraction/accurate record keeping strongly required.

Must have the dexterity to grip and work necessary items (chips, 10 key adding machine, money bags, computers, money, etc.).

TOGETHER WE WIN

We believe in delivering family-style service—an approach that fosters warmth, connection, and a genuine sense of belonging.
Our team treats every guest and colleague with the same care and hospitality we would extend to family, creating a welcoming environment built on respect, teamwork, and personalized attention.
Whether assisting customers or collaborating with coworkers, we prioritize service that is thoughtful, supportive, and rooted in genuine relationships.

DISCLAIMER

These statements are intended to describe the general nature and level of work being performed in this position. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of the position. The Company reserves the right to make changes to the job description whenever necessary.
As part of the onboarding process for new hires, candidates will be required to complete a background check. In addition, pre-employment drug testing is mandatory for any role operating a motor vehicle (Valet, Bus Drivers, Limo Drivers), Facilities and/or Engineering, Lifeguards, Pilots, Security and Surveillance roles. Pre-employment screenings will be completed prior to an offer being extended, except where applicable law requires that such pre-employment screening may occur post-offer. The Company is an equal opportunity employer and does not discriminate against employees or applicants based on race, color, national origin, sex, age over 40, religion, disability, sexual orientation, gender identity or expression, veteran status, marital status, or any other characteristic protected by law.

ADA

Caesars Entertainment will engage in an interactive process and make reasonable accommodations, as required by law, for individuals with disabilities or to accommodate pregnancy, pregnancy-related conditions, or where a conflict exists between the position and an individuals’ religious beliefs or practices.

EQUAL EMPLOYMENT OPPORTUNITY

Caesars Entertainment is an Equal Opportunity Employer. Caesars Entertainment will not discriminate against any employee or applicant based upon a person’s race, color, creed, religion, national origin, sex, marital status, disability, status with regard to public assistance, age, sexual or affectional orientation, gender identity, familial status, ancestry, local human rights commission activity, citizenship, genetic information, protected veteran or military status, or any other protected class.

Job Info

• Job Identification 89712
• Job Category Casino
• Job Schedule Full time
• Locations Harrah's North Kansas City (On-site)