Slot Attendant/Host (Caesars New Orleans)

Caesars Entertainment; New Orleans (LA); On-site; USD 17,000 - 25,000; Full time

Job summary

Caesars Entertainment in New Orleans, LA seeks a Slot Attendant/Host to monitor assigned slot sections and deliver positive guest service, keeping players in action with well-maintained machines and efficient change service.

You will promote programs like Total Rewards, support slot tournaments, pay jackpots, and ensure compliance with gaming regulations while maintaining accuracy.

Qualifications

• Customer service oriented demeanor.
• Attention to detail in monitoring slot machines.

Responsibilities

• Patrols assigned slot sections to surprise and delight guests.
• Promotes guest programs and slot tournaments (Total Rewards).
• Maintains and troubleshoots slot machines and equipment as needed.
• Counts and pays jackpots, handles buy-ins, and ensures cash handling accuracy.
• Keeps the slot floor clean, secure, and well maintained.
• Ensures compliance with state regulations and company policies.

Job description

New Orleans, LA, United States (On-site)

WE ARE CAESARS
At Caesars Entertainment, our Mission, Vision & Values reflect our unique purpose, providing people with possibilities and places to have fun. Our Mission, Vision & Values represent a unifying and inspiring way forward, and all Team Members are expected to uphold them.
Our Mission: “Create the Extraordinary"
Our Vision: “We create spectacular worlds that immerse, inspire and connect you. We don’t perform magic; we create it with excellence.”
Our Values: “Blaze the Trail, Together We Win, All-In on Service”
Our corporate social responsibility framework, People Planet Play, represents our continuous dedication to enhancing economic development, uplifting the wellbeing of our Team Members and their families, and making positive contributions to the communities we operate in.

Job Summary

The Slot Attendant/Host position monitors assigned slot sections ensuring positive and friendly guest service. Attendants are designed to ensure slot playing customers are kept in play by experiencing the full range of fast and friendly slot service through well maintained machines, efficient change service, and promotion of customer programs and events such as Total Rewards and slot tournaments.

How You Will Create the Extraordinary

Player Satisfaction/Guest Service

• Actively patrols assigned sections looking for opportunities to surprise and delight guests.
• Enhances guest’s slot entertainment experience by creating a fun, high-energy environment through the celebration of slot wins and building players’ perception of luck.
• Displays attentive, upbeat, and enthusiastic behavior during each and every “Moment of Truth" interaction throughout the shift.
• Develops customer loyalty by delivering unparalleled guest interactions as directed by company trained initiatives.
• Clearly communicates functionality of Slot Floor (i.e. Fast Cash - ticket in/ticket out).
• Responds to the right customers in the right order for service requests including slot dispatch, slot candle lights, radio, and customers while meeting or exceeding department service standards.
• Verifies and countersigns hand paid jackpots.
• Resolves guest complaints through the use of Service Recovery with a sense of urgency and empathy with approved levels of authority.
• Keeps slot areas clean, secure, and well maintained.
• Corrects minor machine malfunctions including coin jams, printer errors, bill validators, slot light repairs.
• Participates in slot machine upgrades and implementing new initiatives.
• Adheres to regulatory, departmental, and company policies in an ethical manner, including those pertaining to federal and state regulator laws and guidelines and ensures required gaming licenses are valid and up-to-date.
• Maintains monetary and paperwork accuracy within department standards.
• Accurately pays jackpots; performs buy-in transactions with slot players; counts down and reconciles bank/wallet at end of shift.
• Offers participation in high-energy, team building “Buzz" sessions to exchange information on property events and to improve guest service and department survey scores.
• Ensures compliance of state mandated age restrictions through the support of “Project 21