Slot Attendant

Little-Creek-Casino-Resort; Shelton (CT); On-site; USD 32,000 - 42,000; Full time

Job summary

Little Creek Casino Resort in Shelton, CT is seeking a Slot Attendant to operate the Slot Change Bank, process Slot Jackpots and Hand Pays, and deliver exceptional guest service in a fast-paced environment. You will monitor slot sections, assist players with machine functions and payouts, handle cash services, and respond to attendant lights while maintaining accuracy and paperwork integrity.

The ideal candidate has a high school diploma or GED, 6 months of customer service experience or cash

Qualifications

• High school diploma or GED required.
• 6 months of customer service or related experience preferred.
• Cash handling experience preferred.

Responsibilities

• Maintain an accurate count of slot change banks, including paperwork accuracy and efficiency.
• Process and assist with accurate payment of Slot Jackpots and Hand Pays, including accuracy and efficiency.
• Interact with a high volume of guests in a cheerful and outgoing manner, building good guest relations.
• Observe activity within the assigned area, offering assistance to slot players, and instruction on machine functions and payouts.
• Respond to attendant lights, refill ticket paper, clear ticket and bill jams as needed.
• Provide cash services for guests, including making change, providing payment for machine hand pays, jackpot hand pays and completion of tax forms.

Skills

Customer service

Cash handling

Education

High school diploma or GED

Job description

Description

The Slot Attendant operates the Slot Change Bank and processes Slot Jackpots and Hand Pays in accordance with Squaxin Island Gaming procedure, internal controls, and rules and procedures of the Slot Attendant Department. Monitor assigned slot sections and create a memorable experience by providing an exceptional guest service.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Maintain an accurate count of slot change banks, including paperwork accuracy and efficiency.
• Process and assist with accurate payment of Slot Jackpots and System Hand pays, including accuracy and efficiency.
• Interact with a high volume of guests in a cheerful and outgoing manner, building good guest relations.
• Observe activity within the assigned area, offering assistance to slot players, and instruction on machine functions and payouts.
• Respond to attendant lights, refill ticket paper, clear ticket and bill jams as needed.
• Provide cash services for guests, including making change, providing payment for machine hand pays, jackpot hand pays and completion of tax forms.

ADDITIONAL DUTIES

• Assist in maintaining safe and a spotless casino by keeping chairs pushed in, disposing of any cups, glasses or bottles left on the gaming floor by guests to promote a positive player environment.
• Responsible for keeping assigned work area at peak operating condition by identifying and reporting damaged, non-compliant, unsafe, out of service or inoperable gaming machines or gaming machine components to the supervisor and slot technician personnel.
• Capable of handling routine customer complaints and incidents, exhibiting appropriate discretions to identify situations that require the attention of Supervisory personnel.
• Understand and utilize suspicious activity reports for casinos (SAR), when necessary.
• Responsible for knowing all events in the property.

Requirements

EDUCATION and/or EXPERIENCE:

• High school diploma, GED.
• 6 months of direct customer service or job-related experience preferred.
• Cash handling experience preferred.
• Must be at least 18 years of age.
• Must pass background check.

Why Join Us:

Explore career growth opportunities and excellent benefits. Discover more about our comprehensive benefits package and the advantages of joining our team at Little Creek Careers Page.

About Little Creek Casino Resort:

At Little Creek, we foster a culture of excellence where every team member contributes to creating exceptional guest experiences. We are committed to diversity and equal opportunity employment, valuing all individuals regardless of race, color, religion, gender, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity, or expression.