Slot Technician

Little-Creek-Casino-Resort; Shelton (CT); On-site; USD 30,000 - 47,000; Full time

Job summary

Little Creek Casino Resort seeks a Slot Technician I/II to maintain and repair electronic gaming machines, Keno, Bingo networks, and related components at our Shelton, CT location. You will troubleshoot, replace parts, configure new machines, and ensure regulatory compliance while delivering excellent guest service.

Level II duties involve advanced troubleshooting, preventive maintenance, and mentoring junior technicians; you will coordinate with vendors and casino staff to minimize downtime and

Qualifications

• Knowledge of reading, writing, and interpreting safety rules and procedures.
• Ability to document work logs and communicate with team members.
• Experience supporting gaming operations and customer service in a casino.

Responsibilities

• Identify and troubleshoot technical issues with electronic gaming machines.
• Replace faulty components and parts to repair machines and minimize downtime.
• Set up and configure new electronic gaming machines; update software and content.
• Maintain peripheral devices; support Keno, Bingo, ETGs, and Sportsbook equipment.
• Export reports and manage user accounts including Active Directory.
• Provide excellent customer service to internal and external customers.
• Follow gaming regulations and keep accurate maintenance records.
• Conduct preventive maintenance and inventory management.

Skills

Customer Service Orientation

Teamwork

Problem-Solving Skills

Adaptability

Attention to Detail

Communication Skills

Tools

Active Directory

Job description

Description

LITTLE CREEK CASINO RESORT VISION AND MISSION EXPECTATIONS:

Little Creek Casino Resort Team Members display their best performance with professional and energetic behavior to promote us as the friendliest casino to our distinguished guests and the best place to work with quality jobs in the region to our team members.

SUMMARY:

The Slot Technician troubleshoots and provides maintenance of all gaming equipment components for Electronic Games, Keno and Bingo networks and associated assemblies.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Level I

Machine Maintenance and Repair:

• Identify and troubleshoot technical issues with electronic gaming machines.
• Replace faulty components and parts to repair machines and ensure minimal downtime.

Machine Setup and Configuration:

• Assist in setting up and configuring new electronic gaming machines.
• Install and update software, including game themes and promotional content.
• Ensure machines are configured to meet regulatory requirements.

Workstations, Kiosks, and Other Gaming Equipment

• Install, repair, and maintain peripheral devices associated with gaming.
• Work on other gaming equipment such as Keno, Bingo, ETGs, & Sportsbook

User Administration & Reporting

• Enter secure rooms to export reports from different systems with varying applications.
• Administer user accounts for different applications, including Active Directory

Customer Service:

• Provide excellent customer service to internal and external customers.
• Assist attendants with machine operation and routine functions.

Compliance and Regulation:

• Follow all gaming regulations, including reporting any irregularities to regulators.
• Keep accurate records of machine maintenance, repairs, and activities.

Preventive Maintenance:

• Conduct preventive maintenance on a regular schedule to avoid machine breakdowns.
• Clean and inspect slot machines for signs of wear and tear, replacing worn components.

Inventory Management:

• Maintain an inventory of machine parts and supplies.
• Order and restock spare parts and consumables as necessary.

Teamwork:

• Collaborate with other slot technicians and casino staff to ensure a smooth gaming operation.
• Participate in training sessions to stay updated on the latest industry trends and technologies.

Performs all duties of Level I, plus

Level II

Machine Maintenance and Repair:

• Perform advanced troubleshooting and repair of electronic gaming machines.
• Conduct preventative maintenance on a regular basis to minimize machine downtime.
• Oversee the replacement of complex machine components and parts.

Machine Setup and Configuration:

• Assist in setting up and configuring new electronic gaming machines.
• Program and update software for game themes, promotional content, and compliance.
• Ensure machines are correctly configured to meet regulatory requirements.

Workstations, Kiosks, and Other Gaming Equipment

• Install, repair, and maintain peripheral devices associated with gaming.
• Work on other gaming equipment such as Keno, Bingo, ETGs, & Sportsbook

User Administration & Reporting

• Enter secure rooms to export reports from different systems with varying applications.
• Administer user accounts for different applications, including Active Directory

Customer Service:

• Provide exceptional customer service by promptly addressing internal customer inquiries.
• Train and mentor Slot Technician I personnel in machine operation and customer interaction.

Compliance and Regulation:

• Ensure strict adherence to gaming regulations and promptly report any non-compliance or irregularities to the appropriate authorities.
• Maintain comprehensive records of machine maintenance, repairs, and compliance-related activities.

Preventive Maintenance:

• Conduct preventive maintenance on a regular schedule to avoid machine breakdowns.
• Clean and inspect slot machines for signs of wear and tear, replacing worn components.

Inventory Management:

• Manage an inventory of machine parts and supplies.
• Order and restock spare parts and consumables, maintaining accurate records.

Technical Support:

• Provide technical support to Slot Technician I staff and other casino personnel in diagnosing and resolving complex machine issues.
• Collaborate with machine manufacturers or vendors for advanced technical assistance.
• Assist end users with gaming applications.

Team Leadership:

• Guide Slot Technician I personnel, assigning tasks, and ensuring efficient operations.
• Participate with the MIS Manager in the development of training programs and mentoring to improve the skills and knowledge of junior technicians.

ADDITIONAL DUTIES Level I /II

• Willingness to work in a 24/7 casino environment, including evenings, weekends, and holidays.
• Other duties may be assigned.

ESSENTIAL BEHAVIORAL EXPECTATIONS

• Maintain confidentiality.
• Accountable to team members and the organization, for example, attends all meetings and trainings.
• Display sensitivity to Native American Culture and actively seek to learn more about the Squaxin Island Tribe.
• Operate within the parameters of the Little Creek Casino Resort Human Resources’ policies, departmental policies, and all other applicable regulations.
• Practice, support, and maintain the mission, vision, and values of Little Creek Casino Resort (LCCR).
• Perform other work-related duties as assigned to support the success of LCCR.
• Learn and implement LCCR’s “7 Waterways” of best guest practices.
• Build upon and diligently practice personal emotional intelligence, including self-awareness, self-management, self-regulation, social awareness, and relationship management.
• Demonstrate emotional intelligence in your explicit behaviors in your interpersonal work relationships with all team members, managers and supervisors, and our guests.
• Uphold LCCR values of focusing on engagement, strengths, and emotional intelligence.

PERSONAL COMPETENCIES

Customer Service Orientation: Slot Technicians should have a strong customer service mindset, ensuring that they provide excellent service to both internal and external customers. This includes assisting machine users and addressing inquiries promptly and professionally.

Teamwork: Collaboration is essential in a casino environment. Slot Technicians need to work effectively with other technicians and casino staff to ensure a smooth gaming operation. They should also be able to mentor and train junior technicians when required.

Problem-Solving Skills: Slot Technicians must possess strong problem-solving abilities, especially when troubleshooting technical issues with electronic gaming machines. They should be able to identify and resolve problems efficiently to minimize downtime.

Adaptability: The gaming industry is dynamic, and technology evolves. Slot Technicians should be adaptable and open to learning about the latest industry trends and technologies. This adaptability helps them stay current in their field.

Attention to Detail: Precision is crucial when working with electronic gaming machines. Slot Technicians must pay close attention to detail when conducting machine maintenance, repairs, and configuration to ensure the machines operate correctly and comply with regulatory requirements.

S.I.G.E. TRIBAL - STATE COMPACT & ACCOUNTING & INTERNAL CONTROL

DUTIES AND RESPONSIBILITIES:

• Responsible for Internal Control and Compact compliance regarding LCCR Operations and ensure compliance with regulations of the Tribal Gaming Commission.

SUPERVISORY RESPONSIBILITIES

None

Requirements

QUALIFICATIONS:

Knowledge, Skills, and Abilities

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

Language Skills:

• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
• Ability to write routine reports and correspondence as well as maintain a current work log.
• Ability to communicate with co-workers and/or other department