Slot Attendant - Guest Service & Jackpot Support

Nooksack Northwood Casino; Lynden (WA); On-site; USD 21,000 - 26,000; Full time

Job summary

Nooksack Northwood Casino in Lynden, WA, is seeking a Slot Attendant to provide exceptional guest service at the gaming floor. You will initiate and oversee jackpot payouts, assist guests with W-2G forms, and help maintain ticket printers, with a focus on accuracy and compliance.

You will monitor machines, respond to guest concerns, report issues to supervision, and support a clean, safe gaming environment in accordance with tribal, state, and federal regulations.

Qualifications

• Must be able to obtain and maintain valid Class III gaming licenses from the Nooksack Gaming Commission and the Washington State Gambling Commission.
• Must be at least 18 years of age.
• Must be able to speak, write, read, and understand English.
• Preferred: Previous casino experience.
• Preferred: Previous slot department experience.
• Preferred: Cash handling and customer service experience.

Responsibilities

• Initiates, verifies, and oversees jackpot payouts for designated amounts.
• Assists guests in completion of W-2G tax forms when pays exceed amounts designated by the IRS.
• Repairs ticket acceptor and ticket printer jams; notifies slot technician for non-functional devices.
• Completes entries on Machine Entry Activity Log (MEAL).
• Participates in the payment of jackpots and monitors guests and machines to detect problems.
• Investigates player complaints, machine malfunctions, or irregularities and refers matters to supervisor on duty.
• Provides outstanding customer service with respect, patience, and attentiveness.
• Complies with tribal, state, federal, and NIGC laws and regulations.
• Maintains cleanliness of gaming floor and keeps slot area free of debris.

Skills

Customer service

Cash handling

Problem solving

Job description

Nooksack Northwood Casino in Lynden, WA, is seeking a Slot Attendant to provide exceptional guest service at the gaming floor. You will initiate and oversee jackpot payouts, assist guests with W-2G forms, and help maintain ticket printers, with a focus on accuracy and compliance.

You will monitor machines, respond to guest concerns, report issues to supervision, and support a clean, safe gaming environment in accordance with tribal, state, and federal regulations.