Sleep Test Specialist (S1)

Booth & Partners; United States; On-site; USD 42,000 - 60,000; Full time

Job summary

Daybreak is transforming sleep apnea care by bringing diagnosis and testing into patients' homes, combining FDA-certified MADs with at‑home sleep testing. This mission-driven team aims to improve lives with convenient, high‑quality care.

The Sleep Test Specialist role focuses on ensuring patients complete tests quickly and easily, tracking conversion and completion metrics, and refining the patient journey.

Qualifications

• 2+ years in a customer service, administrative, or engagement-focused role.
• Experience in healthcare or DTC is a plus.
• Proficient with CRM systems and basic reporting tools.
• Excellent written and verbal communication with empathy.

Responsibilities

• Engage: Communicate with patients via phone, email, and SMS to guide them through completing sleep tests.
• Motivate: Develop strategies to encourage timely test completion.
• Track: Monitor progress and analyze completion metrics to refine engagement.
• Assist: Provide administrative support, data entry, scheduling, and documentation.
• Collaborate: Work with support, clinical, and marketing teams to align messaging.
• Optimize: Gather feedback and suggest improvements to the sleep test process.

Skills

Performance-driven

Clear communication

Organized & detail-oriented

Proactive problem-solving

Tech-savvy CRM

Healthcare/customer service

Tools

Salesforce

Job description

Makati, United States | Posted on 09/03/2026

• State/Province National Capital Region (Manila)
• Country United States

Job Description

About Daybreak

At Daybreak, we are transforming the way sleep apnea is diagnosed and treated, bringing the entire process into the comfort of our patients’ homes. Our mission-driven team provides innovative solutions that combine convenience, quality, and care. With FDA-certified mandibular advancement devices (MADs) and a seamless at-home sleep testing experience, we are committed to improving lives one restful night at a time.

This is more than a job—it’s an opportunity to make a lasting impact on people’s health and well-being. If you’re passionate about making a difference, let’s talk.

The Role

As a Sleep Test Specialist, your focus is on ensuring that patients who have received their sleep tests successfully complete them as quickly and easily as possible.

This role combines administrative precision with a performance-driven approach, as we closely track patient conversion and completion metrics. You will play a key role in driving outcomes by optimizing the patient experience and employing creative strategies to encourage timely completion of tests.

This role requires a blend of communication skills, organizational expertise, and a results-oriented mindset. You’ll collaborate with internal teams to refine processes and deliver measurable results.

What You Will Do:

• Engage: Communicate directly with patients via phone, email, and SMS to provide guidance, answer questions, and address any obstacles to completing their sleep tests.
  
• Motivate: Develop and implement strategies to encourage patients to complete their tests as soon as possible after receiving them.
  
• Track: Monitor patient progress, track completion metrics, and identify trends to refine engagement strategies.
  
• Assist: Provide administrative support to ensure seamless operations, including data entry, appointment scheduling, and documentation of patient interactions.
  
• Collaborate: Work closely with cross-functional teams, including support, clinical, and marketing, to align on messaging and improve the patient journey.
  
• Optimize: Gather patient feedback and use it to suggest improvements to the sleep test process, with the goal of enhancing completion rates.
  

Requirements

• Performance-Driven: You have a proven track record of meeting or exceeding goals, particularly in metrics-driven environments.
  
• Communication Pro: You excel at connecting with people and delivering clear, empathetic, and persuasive messaging.
  
• Organized and Detail-Oriented: You can manage multiple tasks, follow up diligently, and keep accurate records.
  
• Proactive Problem-Solver: You take initiative to identify obstacles and work toward solutions.
  
• Tech-Savvy: Comfortable navigating CRM systems, patient management tools, and basic reporting software (experience with Salesforce is a plus).
  
• Experience: 2+ years in a customer service, administrative, or engagement-focused role. Experience in healthcare or DTC is a plus.